Drug Testing Call Center Representative

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government.We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other.Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference — every single day.Are you interested in an exciting, fast-paced job with great potential for growth? Have you ever considered working in a background screening industry? If so, this is the job for you!At Vertical Screen, Inc., we perform background checks so our clients’ job applicants can get hired. As an Occupational Health Services Representative, you will be an important part of this process!We are looking for service-oriented representatives to provide assistance to callers via phone support and research. We handle a variety of time-sensitive requests, so effective communication skills are essential to what we do. While a prior background in healthcare or knowledge of healthcare terminology is useful, it is not required.This position helps make a difference in people’s lives and provides a sense of satisfaction knowing you helped get people back to work. You will also be part of a great team that cares about the people they serve and takes pride in what they do!This is a full-time in office position out of Warminster, PA. We are seeking a shift of 10:00am-6:00pm or 12pm - 8pm, Monday through Friday. This position pays $15hr.Handle a high volume of inbound or outbound callsEvaluate documentation and information neededProcessing and following up on invoices and faxesAdministrative duties such as filing, scanning, and mailing different types of documentsMaintain and document detailed notes in system regarding correspondence with applicantsMust be able to work in a fast paced, inbound/outbound call center environmentAbility to multitaskStrong attention to detailAbility to efficiently operate and navigate a computer and internal softwareExcellent verbal and written communication skillsMust be proficient in Microsoft OfficeThe candidate we are seeking will have at a minimum a high school diploma or equivalent.Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.Medical, dental and vision coverage with spouse/family coverage options401K plan with generous company matchFlexible spending accountsVoluntary insurance coverage plans (life, disability, etc.)Paid lunch breaksPaid time off Paid holidaysPaid training program/ Internal employee developmentOvertime options availableCasual dress codeFlexible work schedulesRushBus scheduled service from Septa Bus Route 22 and Regional RailEmployee referral bonus programDiscounts through partnerships & neighborhood business programsAll candidates are subject to a drug test and a background screening.Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.

Created: 2025-11-03