IT Support Specialist

Description u2022 Address assigned issues using problem solving skills. u2022 Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills u2022 Strong teamwork skills to collaborate effectively with other team members. u2022 Work with leadership to understand the needs of the IT Support customer base. u2022 Work with IT leadership and peers to understand IT Support processes and procedures. u2022 Troubleshoot hardware, software, network, and operating system issues. u2022 Take ownership of assigned issues to ensure timely resolution according to SLA. u2022 Analyze, diagnose, and resolve end-user problems. u2022 Provide remote support for systems and applications using standard tools. u2022 Expedite issue resolution by coordinating with team members and management. u2022 Accurately document details of issues, troubleshooting, and resolutions. u2022 Develop and submit knowledge base articles for review and approval. u2022 Provide on-call support during non-business hours when needed. u2022 Other IT Support and project tasks as assigned Additional Skills & Qualifications u2022 3+ years supporting Windows and iOS environments in large enterprises u2022 knowledge of Windows 10/11, Office 365, iOS, device management. u2022 knowledge of SCCM, Azure AD, Active Directory, O365 u2022 Working knowledge of disk imaging including PXE booting devices using SCCM. u2022 knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. u2022 Experience supporting the deployment and changes of networking infrastructure. u2022 Maintain accurate inventory of IT assets. u2022 Ability to manage customer relationships with poise and professionalism. u2022 Strong problem solving and advanced troubleshooting skills. u2022 Excellent written and verbal communication abilities. u2022 Detail-oriented with strong documentation skills. u2022 Strong desire to continuously expand your technical knowledge. u2022 Experience working with ticket management systems (Fresh Service experience a plus). u2022 Ability to meet physical demands of role Pay and Benefits The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Hitchcock,TX. Application Deadline This position is anticipated to close on Nov 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-11-03