Director, Sales & Retention (Medicaid/Medicare) - NY ...

Job Description Job Summary The Director Sales and Retention will be directly involved in the development, oversight, and support of strategic and tactical statewide growth initiatives and retention. The individual will have detailed knowledge of allowable marketing practices, compliance, and associated products, such as Medicaid, Child Health Plus (CHP), Essential Plan (EP), and Senior Whole Health Products if applicable. The Director will interact on a regular basis with both the Community Engagement and Provider Relations teams, amongst others, and will be responsible for daily activity tracking, territory monitoring and overall productivity and quality of the Sales and Retention staff. Must be able to fully understand market trends and activities, as well as develop all competitor intelligence and develop appropriate proactive strategies and counter strategies to drive growth and market share increases. Knowledge/Skills/Abilities u2022 Achieve assigned retention, enrollment, and market share goals. u2022 Lead the Sales and Retention Management teams in the development and implementation of sales and retention strategies. u2022 Work with teams to drive new member growth while increasing overall retention. u2022 Work with VP on the development of strategic and tactical initiatives to drive down disenrollment rates. u2022 High involvement/support in all retention activities. u2022 Works closely with Community Engagement, Provider Relations, and Compliance to facilitate the development of successful and compliant lead generation, territory development, expansion of all partnership organizations, enrollment, and retention processes. u2022 Analyze and interpret disenrollment data. u2022 Utilize, analyze, and develop detailed reports to drive enrollment growth proactively in conjunction with Analyst support. u2022 Training and development of managers, supervisors, and employees. u2022 Assure staff accountability through routine observation, reporting, and performance measurement. u2022 Interaction with applicable government agencies as required. u2022 Support leadership with growth initiatives as needed. + Ability to travel throughout the state on a regular basis. + Demonstrated understanding of state compliance requirements in a managed care environment. + Ability to develop incentive plans that are compliant with the State and will motivate productivity. Job Qualifications Required Education: + Bacheloru2019s degree in Health related field or equivalent experience. Required Experience: + 5-10 yearsu2019 experience working in Medicaid managed healthcare sales/prior successful sales experience. + Minimum 5 years' management experience. + Experience managing large teams of sales staff in multiple locations. + Experience working with a CRM system. Preferred Qualifications: + Bacheloru2019s Degree in Healthcare Management. + Experience with Salesforce CRM, Power BI, Excel, Evolve. PHYSICAL DEMANDS: Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $97,299 - $189,732 / ANNUAL Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Created: 2025-11-03