Patient Registration Clerk - Massena Hospital (Per ...

Description Job Title: Patient Registration ClerkDepartment: Patient Access C Location: Massena Hospital (With travel to other locations between Potsdam and Canton through training and as needed) Hours Per Week: As needed, evening and overnightsSchedule: 8-hour shifts, scheduled as needed. Variable days with a focus on evening and overnight hours. Training is full-time for approximately three months on primarily day shifts, after which the position transitions to per diem/as-needed night shifts. SUMMARY:The Patient Registration Clerk provides customer-service and registration/switchboard services within Massena Hospital, and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Services Manager, this position performs imperative duties including registration pre and full, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Canton-Potsdam Hospital financial solvency.RESPONSIBILITIES:RegistrationInterviews the patient and/or family member either in person or by telephone to collect demographic, financial, and medical informationPerforms correct name inquiry and identifies patient according to policy and procedure without errorsCollects complete demographic information of patient including address, phone number, and employerCollects medical information to include patient complaintExplains consent information, obtains signatures, witnesses (legibly) with no omissionsObtains copy of patient identification document(s)Completes registration process within five minutes for preregistered patients and ten minutes for non-preregisteredContacts physician offices to obtain and confirm patient informationRevenue CycleViews insurance card(s) and scans into computer system reviewing for mandatory precertification and/or other third party payer requirementsCollects complete financial information to include payer name, identification number, group number, subscriber name, guarantor name and address, and precertification numbersSelects appropriate financial class and insurance codePerforms online real-time eligibility verification and registration scrub via AhiQa and makes changes to registration errors accordingly and in a timely fashionScreens for insurance eligibility via insurance websites, where appropriateCompletes Medicare Secondary Payer Questionnaire for all Medicare-eligible patientsCompletes all admission forms required by MedicareVerifies third party payer benefits and Worker's Compensation according to departmental policy and procedureCollects any patient-pay balances such as copay, co-insurance, or deductible at time of registrationRefers patient to Patient Financial Advocacy Program when appropriate and per departmental procedureBalances cash drawer, completes cash receipt, issues patient receipts and secures cash drawer daily with no exceptions (May be responsible for daily security of cash safe)SwitchboardServes as hospital switchboard operator answering the phone in a courteous and professional manner and responds to patient/customer inquiries/needs in an expedited mannerCommunicates effectively when answering assigned telephone lines within three rings and identifying self at all timesServe as answering service for the doctors while responsible for switchboard operations and pages providers as neededComplete all paging for admission outpatient areasMaintain the Call schedules and away noticesManage the Hospital Lockdown from 8 pm - 6 amMonitor various life support alarms located in the office and reporting danger alarms for the correct personProvides directions for patients and/or visitorsReceives, processes, and coordinates bed requests for patient bed assignmentsPerforms other clerical duties as assigned by Patient Access ManagerCustomer ServicePractices proficient customer service skills by greeting and treating all patients and staff with respect and discretionCapable of empathizing with the circumstances of patients and families while maintaining an objective approach to the disposition of each accountProvides an explanation of any patient wait and responds to all patient requests. Notifies manager of any patient wait times longer than 15 minutesGreets each patient and identifies self by name and roleManages waiting room and patient arrival needsIdentifies and directs patients to ED registration as neededWelcomes patients to facility in a friendly and courteous mannerNotifies the manager of incidents, errors or patient complaintsMaintains patient privacy and confidentiality at all times according to established proceduresAssess environment for safety hazards, which could harm patients, visitors, or other hospital employee's and reports any identified safety hazards to facilities/housekeeping/managerExhibits professionalism in appearance, speech and conductDevelopmentProvide orientation and training of new staffAttend and actively participate in Patient Access Meetings, Training Sessions, and in0service educations, etcAttend and actively participate in required and voluntary in-service educationREQUIRED QUALIFICATIONS:Highschool diploma or GEDPREFERRED QUALIFICATIONS:Customer Service SkillsComputer SkillsPHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.PAY RANGE: $16.70 - $22.49 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.Apply here: Salary: 16.70Maximum Salary: 22.49Salary Unit: Hourly

Created: 2025-11-03