Information Technology Specialist 2, Workplace ...

NY HELP Yes Agency Information Technology Services, Office of Title Information Technology Specialist 2, Workplace Services, 10121 (NY HELPS) Occupational Category I.T. Engineering, Sciences Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 5% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? Yes Compressed workweek allowed? No Telecommuting allowed? Yes County Westchester Street Address 200 Bradhurst Avenue City Hawthorne State NY Zip Code 11788 Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.Under the general direction of the Information Technology Specialist 3, the Information Technology Specialist 2/Zone Technician will function as general desktop support staff for Workplace Services Support within the NYS Office of IT Services (ITS), Dedicated Support, Department of Transportation (DOT), Workplace Services Unit.This position may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.The duties of this position include, but are not limited to:u2022 Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.u2022 Receive and professionally and courteously address desktop support calls transferred by the Service Desk.u2022 Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.u2022 Collaborate with counterparts within other regional areas as workload dictates.u2022 Install, load, and configure software and applications.u2022 Troubleshoot and provide technical assistance to clients.u2022 Obtain base knowledge in the core products used by supported clients.u2022 Document diagnostic steps taken to troubleshoot/resolve client issues.u2022 Work with other ITS groups to resolve computer-related issues.u2022 Install, configure, and troubleshoot Multi-function Printers and Network printers.u2022 Work with vendor support to resolve technical problems with agency IT equipment.u2022 Train and orient users on hardware and software where appropriate. Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.ORA bachelor's or higher-level degree in any field and one year of experience in information technology;OR60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.ORTwo years of professional experience in information technology.Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, SG-18; OR in a title SG-16 or above deemed administrative under Section 52.6 of the Civil Service Law.55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.PLEASE NOTE: u2022 Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. u2022 Appointment to this position is not final until all agency approvals have been granted. Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.Fingerprinting and background check are required for employment with ITS.NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Salary Commensurate with experience Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off u2022 Thirteen (13) paid holidays annually u2022 Up to Thirteen (13) days of paid vacation leave annually u2022 Up to Five (5) days of paid personal leave annually u2022 Up to Eight (8) days of paid sick leave annually u2022 Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits u2022 Eligible employees and dependents can pick from a variety of affordable health insurance programs u2022 Family dental and vision benefits at no additional cost Additional Benefits u2022 New York State Employeesu2019 Retirement System (ERS) Membership u2022 NYS Deferred Compensation u2022 Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds u2022 Public Service Loan Forgiveness (PSLF) u2022 And many moreThe Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.This position may require critical services to be performed outside of normal work schedule. Some positions may require additional credentials or a background check to verify your identity. Name Michael Penticuff Telephone 518-473-0398 Fax 518-402-4924 Email Address Address Street Empire State Plaza Swan Street Building, Core 4, Floor 1 City Albany State NY Zip Code 12220 Notes on Applying To apply, please submit a cover letter and resume. Please indicate that you are applying for the Information Technology Specialist 2, Workplace Services, 10121 (NY HELPS) position and include the Vacancy ID number in the subject of your email.Your Social Security Number may be required to confirm your eligibility.

Created: 2025-11-03