Temporary Float Pool Program Assistant

Description PLEASE NOTE: This position is temporary and will end on 12/31/2025. Job Title: Temporary Float Pool Program Assistant FLSA Status: Part Time - non-exemptReports to: Shift Supervisor & Float Pool Supervisor Schedule: PT/ Varied Supervises: N/A Rate of Pay: $21.63/ hour Closing Date: 10/7/2025 Benefits: Temporary; Part-Time, Non-Exempt employees are eligible for but not limited to the following: + Sick leave benefit u2013 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours. Function: The Salvation Army Denver Metro Social Services (DMSS) is seeking a temporary part-time Float Pool Program Assistant. The Float Pool program assistant role is responsible for the safety and security of the households, staff, and volunteers who are temporarily staying at facilities serving individuals or families who do not have permanent housing. Float Pool program assistants treat all those receiving services with dignity and understanding. Float Pool program assistants implement the rules of the program fairly and equitably. Any special or unusual concern is to be brought to the immediate attention of the supervisor. Assigned shift may include overnight, weekends or days. Duties and Responsibilities: u2022 Customer Service: provide strong customer service to guests, which always includes positive and supportive communication.u2022 Build and maintain professional relationships with shelter guests, partners, volunteers and staff. u2022 General front desk/reception duties include are but not limited to answering phones, adhering to program check-in procedures, greeting and assisting guests in alignment with program services and procedures. u2022 Provide information and referral to social service programs as needed or refer to appropriate staff as needed. u2022 Maintain accurate count of guests, partners and visitors who are on site at all times. u2022 Understand and communicate expectations of bed agreement at program location, ensuring compliance with policies and accurate record-keeping.u2022 Communicate urgent concerns following the appropriate chain of command and communication methods.u2022 Build and maintain professional relationships with shelter residents, partners, volunteers and staff. u2022 Address conflicts and mediate issues to ensure a peaceful and safe environment.u2022 Conduct routine safety checks both inside and outside the shelter, ensuring the premises remain secure and all residents are safe.u2022 Respond promptly and effectively to emergency situations, including medical or safety concerns, following established shelter protocols to protect the well-being of households and staff within the protocol.u2022 Provide meal service in compliance with ServSafe regulations during designated times. u2022 Maintain all shift notes, program materials, client files and data, in accordance with contract and organizational policies.u2022 Conduct guest unit/bed assignment check as assigned to support guestsu2019 adherence to program expectations. u2022 Pack up client items when abandoned or when guests are asked to leave, in accordance to program policy and only when assigned.u2022 Assist with the cleaning and upkeep of the facility, both indoors and outdoors, ensuring the shelter remains clean, organized, and welcoming.u2022 Complete all required training in adherence to the training schedule and in compliance with contract, organizational and program needs. u2022 Attend all staff meetings as assigned. u2022 Performs all other duties as assigned. u2022 This description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities as well as other tasks not stated in this position description Education/Experience: u2022 High school diploma or G.E.D. required Skills: u2022 Conflict Resolution: provide a positive, solution-focused approach to conflict. u2022 Self-Direction: work independently within clear parameters within a team environment.u2022 Problem solving skills: Ability to assess complex and changing situations, identify barriers and develop creative solutions. Qualifications: u2022 Demonstrated history of providing professional services.u2022 Demonstrated history of providing customer service in a professional setting.u2022 Desire to serve others by building on their strengths.u2022 Comfortable working in a crisis-oriented environment and responding appropriately to a person in crisis. u2022 Ability to respond with humility to diversity and the needs of our unhoused neighbors.u2022 Ability to work effectively, cooperatively and respectfully with staff, volunteers, guests, partners and community members regardless of race, ethnicity, national origin, partner status, faith, age, socio-economic status, gender identification, and physical or mental ability. u2022 Act with honesty and integrity; exercise appropriate discretion and maintain confidentiality of information. u2022 Ability to work schedule as assigned, working as a part of a 24-hour system, and staying awake at all times during work hours Background Check: u2022 Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Armyu2019s policies. Physical Requirements: u2022 Ability to maneuveru2022 Ability to remain in a stationary positionu2022 Ability to grasp, push, pull, and reach overheadu2022 Ability to operate telephoneu2022 Ability to lift 25 poundsu2022 Ability to access and produce information from the computeru2022 Ability to understand written informationu2022 Qualified individuals must be able to perform the essential duties of the position with or without accommodation Qualifications Education Required + High School or Equivalent or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Created: 2025-11-15