Manager, Learning u2013 U.S. Retirement Operations (...

Overview This role represents an opportunity to be at the forefront of transformation, innovation and service excellence for our U.S. Retirement business . You will help to shape our team as we stand up a new retirement recordkeeping and trust operations ecosystem including the complimentary tenets of people, process, technology and data. You will be instrumental in evolving a new culture focused on efficiently implementing and servicing new retirement business, transforming and growing our U.S. Retirement business, while maintaining our reputation for service excellence. We are seeking a visionary and execution-focused Manager of Learning to lead the end-to-end learning strategy for the foundational operations team supporting our new U.S. Retirement product offering, FutureChoice, delivering scalable, digital-first learning programs that support onboarding, servicing, and transformation from the build and transformation phase through to business as usual. This leader will be accountable to the AVP, FutureChoice Operations, while reporting to the Director of the Learning & Change COE, and will work closely with the FutureChoice Operations leadership team to ensure readiness of the team to support onboarding and servicing of Sponsors, Advisors, and Participants/Members for our initial offer. They will also be responsible for evolving the learning strategy through product iterations and technology enhancements and establishing the standard employee onboarding, learning and development strategy for the fully established team. This role is critical to enabling operational readiness and excellence, ensuring our teams are equipped to deliver a best-in-class, digital-first customer experience. Key Responsibilities Learning Strategy & Execution + Own the end-to-end learning strategy for FutureChoice Retirement Operations. + Develop and deliver scalable, digital-first learning programs that support the FutureChoice customer experience vision, team culture and evolution. + Translate strategic concepts into actionable learning plans and operational workstreams. + Work closely with the Change & Learning COE leadership team to identify necessary integrations with and evolutions of our existing learning/knowledge strategies to meet the dynamic and evolving needs of our employees. Operational Enablement + Partner with Retirement Operations leaders to identify learning needs across Sponsor, Advisor, and Participant/Member servicing from onboarding to service and deconversion/rollover. + Build learning solutions that support customer experience, process excellence and digital transformation. + Ensure alignment with broader organizational change and transformation initiatives. Leadership & Collaboration + Lead in a global capacity with teams across North America and in the Philippines. + Lead cross-functional collaboration with our Product, Service Delivery, Technology, and Change teams. + Provide leadership and mentorship to learning professionals or contractors as the team scales. + Act as a proactive, strategic thought partner to senior stakeholders. Program Development & Delivery + Design and deliver blended learning solutions including digital modules, live sessions, job aids, and performance support tools. + Ensure learning programs are inclusive, accessible, and tailored to diverse audiences. Measurement & Continuous Improvement + Define success metrics and evaluate learning impact on operational performance. + Continuously iterate learning programs based on feedback, data, and evolving business needs. Qualifications + Self-starter with proactive drive and initiative; thrives in ambiguity and transformation. + Minimum 5 years of experience in a Learning & Development role, ideally within financial services or retirement operations. + Strong knowledge of U.S. Retirement Plans and operational workflows. + Proven leadership experience in a learning or enablement capacity. + Experience developing and executing learning strategies in a digital-first organization. + Strong understanding of customer experience principles and how they apply to operational learning. + Excellent project management skills u2013 able to set timelines, drive execution, deliver and report on results. + Ability to translate strategic vision into tactical execution plans. Why Join Us? This is a rare opportunity to shape the future of retirement services at Manulife John Hancock. Youu2019ll be at the forefront of a major transformation, helping build a new product and team, while driving learning excellence that empowers our people and enhances customer experience. _When you join our team:_ + Weu2019ll empower you to learn and grow the career you want. + Weu2019ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, weu2019ll support you in shaping the future you want to see. Acerca de Manulife y John Hancock Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera mu00e1s fu00e1cil y a vivir mejor. Para obtener mu00e1s informaciu00f3n acerca de nosotros, visite . Manulife es un empleador que ofrece igualdad de oportunidades En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retenciu00f3n de talento, el ascenso y la remuneraciu00f3n, y administramos todas nuestras pru00e1cticas y programas sin discriminaciu00f3n por motivos de raza, ascendencia, lugar de origen, color, origen u00e9tnico, ciudadanu00eda, religiu00f3n o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientaciu00f3n sexual, caracteru00edsticas genu00e9ticas, condiciu00f3n de veterano, identidad de gu00e9nero, expresiu00f3n de gu00e9nero, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajaru00e1 con los solicitantes que requieran una adaptaciu00f3n razonable durante el proceso de solicitud. Toda la informaciu00f3n que se haya compartido durante el proceso de solicitud de adaptaciu00f3n se almacenaru00e1 y utilizaru00e1 de manera congruente con las leyes y las polu00edticas de Manulife/John Hancock correspondientes. Para solicitar una adaptaciu00f3n razonable en el proceso de solicitud, envu00edenos un mensaje a . Ubicaciu00f3n principal Boston, Massachusetts Modalidades de Trabajo Hu00edbrido Se prevu00e9 que el rango salarial estu00e9 entre $90,225.00 USD - $162,405.00 USD Si se estu00e1 postulando para este puesto fuera de la ubicaciu00f3n principal, pu00f3ngase en contacto con para conocer el rango salarial de su ubicaciu00f3n. El salario real variaru00e1 segu00fan las condiciones locales del mercado, la geografu00eda y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educaciu00f3n/capacitaciu00f3n. Los empleados tambiu00e9n tienen la oportunidad de participar en programas de incentivos y obtener una compensaciu00f3n de incentivos vinculada al desempeu00f1o comercial e individual. Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontolu00f3gicos, de salud mental, oftalmolu00f3gicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopciu00f3n/subrogaciu00f3n y bienestar, y planes de asistencia al empleado/familiar. Tambiu00e9n ofrecemos a los empleados admisibles varios planes de ahorro para la jubilaciu00f3n (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educaciu00f3n financiera. Nuestro generoso programa de du00edas libres pagos en EE. UU. contempla hasta 11 du00edas festivos, 3 du00edas personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o mu00e1s cuando lo exija la ley) por au00f1o, y ofrecemos todos los tipos de licencias contempladas por la ley. Conozca sus derechos ( Permiso Familiar y Mu00e9dico Ley de Protecciu00f3n del Empleado contra el Examen Poligru00e1fico ( Derecho al Trabajo Verificaciu00f3n Electru00f3nica (E- Verify ) Transparencia Salarial (English_formattedESQA508c.pdf) Company: John Hancock Life Insurance Company (U.S.A.)

Created: 2025-11-03