Senior Collections Representative

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regionsu2019 Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions, the Home Improvement Financing Senior Collections Representative is responsible for the daily collection process, which includes communications with customers at all levels of delinquency. This position handles complex issues and serves as a resource to associates with less experience. Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner. Primary Responsibilities + Contacts customers by phone or other methods to resolve delinquent status of accounts + Answers complex customer questions + Consults customers to available payment options + Documents outcomes and actions taken + Assists in the development of written procedures + Serves as a resource to associates with less experience + May provide guidance on complex or escalated issues This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible Requirements + High School Diploma or GED + Three (3) years of collections or related experience Preferences + Bacheloru2019s degree in accounting, finance, or related field Skills and Competencies + Ability to multi-task and meet deadlines + Ability to work on a team + Good Microsoft Office Suite skills + Excellent customer service and collections skills + Good verbal and written communication skills + Working knowledge of collections software + This position is only available onsite in Salt Lake City, Utah. + A full time schedule of 40 hours, Monday through Friday during business hours is expected. + A monthly bonus incentive on top of base hourly pay is available to earn for all associates in this role. This position may be filled at a higher level depending on the candidateu2019s qualifications and relevant experience. Position Type Full time Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: _Minimum:_ $40,000.00 USD _Median:_ $48,240.00 USD Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals. Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that

Created: 2025-11-03