Program Supervisor - Crisis Nursery & Family Support ...

Description Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions. The Program Supervisor oversees daily operations of a 24/7 Crisis Nursery, including supervising assigned staff and ensuring around the clock coverage. May also supervise additional Family Support programming, such as Family Visitation Center or Doula services. May provide direct services to program participants Candidate qualifications: + Master’s Degree in social work or related field and two years’ relevant experience OR Bachelor’s Degree in social work or related field and four years’ relevant experience required. + Supervisory experience preferred. + Experience dealing with families in crisis and effective crisis intervention skills preferred. + Valid driver's license, insurance, and a reliable vehicle required. + Ability to communicate in both English and Spanish preferred. Job Responsibilities: + Supervises and evaluates assigned crisis nursery and other assigned family support staff and the performance of their duties on a regular basis. This includes staff training, administrative case issues, fiscal control, evaluation of effectiveness of personnel, and implementation of program plans. + Responsible for the implementation of Brightpoint’s personnel policies, procedures and practices for staff within control unit. This includes hiring, performance appraisals, employee leave, promotions, salary changes, terminations, and documentation of all personnel actions. + Oversees and ensures full implementation of program plan. + Plans and conducts regular staff meetings. + Provides individual case consultation and supervision to assigned staff. + Provides back up and coverage for team members, as required by program. + Works closely with funders and partners, such as the Department of Children and Family Services, Department of Human Services, the Department of Public Health and others, to ensure all licensing regulations, performance standards, and reporting requirements are being met. + Monitors, supervises, and implements the program’s continuous quality improvement process including outcome measures, clinical assessments, and funding reports. + Accountable for ensuring coverage of a 24 hour, 365 days a year program, as required by program Job details: + Compensation: Range is between $50,000 - $54,000 annually; offers are commensurate with experience and bilingual candidates may receive additional compensation. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates. + Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match (more benefits details here () + Location: Home office is at our Rockford (7th Street +Rockford+IL+61104) location + Schedule: Full-time, salaried; general business hours with some flexibility required for accommodating client’s schedules and special projects. + We don’t just hire talent—we grow it: Emerging Leaders will have access to leadership development opportunities and one-on-one mentorship. + Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF) (. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Created: 2025-11-03