Veterinary Assistant-5233

SUMMARY OF JOB PURPOSE AND FUNCTION The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment. ESSENTIAL RESPONSIBILITIES AND TASKS u00b7 Live and exemplify the Five Principles of Mars, Inc. within self and team. u00b7 Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technicianu2019s productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients. u00b7 Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts. u00b7 Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues. u00b7 Obtain relevant information and history from clients and maintain proper and complete medical charts. u00b7 Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. u00b7 Assist with surgery as applicable. u00b7 Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. u00b7 Mentor other paraprofessionals in the hospital. u00b7 Other job duties as assigned THE FIVE PRINCIPLES u00b7 Quality - The consumer is our boss, quality is our work and value for money is our goal. u00b7 Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. u00b7 Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. u00b7 Efficiency - We use resources to the full, waste nothing and do only what we can do best. u00b7 Freedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership u00b7 Action Oriented u00b7 Customer Focus u00b7 Listening u00b7 Peer Relationships u00b7 Personal Learning Functional u00b7 Ensure medical quality u00b7 Effective communication u00b7 Drive for results u00b7 Functional Skills u00b7 Priority Setting CAPABILITIES AND EXPERIENCE (CAN DO) u00b7 Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. u00b7 Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. u00b7 Organizational ability u2013 Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. u00b7 Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. u00b7 Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. u00b7 Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. u00b7 Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. u00b7 Computer skills - Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel. ATTITUDES (WILL DO) u00b7 Initiative u2013 shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. u00b7 Integrity u2013 Firmly adheres to the values and ethics of Banfield Pet Hospital. Exhibits honesty, discretion, and sound judgment. u00b7 Cooperativeness u2013 Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. u00b7 Flexibility u2013 Is open to changing situations and opportunities and is willing to perform all tasks assigned. u00b7 Independence u2013 Able and willing to perform tasks and duties without supervision as appropriate. u00b7 Tolerance for Stress / Resiliency u2013 Maintains a positive u201ccan dou201d outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS u00b7 Ability to work at a computer for long periods of time. u00b7 Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) u00b7 Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. u00b7 Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. u00b7 The noise level in the work environment is moderately high. u00b7 Requires sufficient ambulatory skills in order to perform duties while at hospital. u00b7 Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. u00b7 Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. u00b7 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. u00b7 Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING u00b7 Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School Diploma or equivalent preferred. u00b7 Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice. u00b7 Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. u00b7 One year related experience required with customer service preferred.

Created: 2025-11-03