Immersive Experience Technical Support

Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: We are seeking a highly skilled and dynamic Immersive Experience Technical Support professional to join our team. This position will be located within a highly visible, customer-facing location that provides support to Executive level internal and external customers. Most work will be completed on-site within the facility located in Redmond, WA. This position will primarily involve working on-site within a premier customer facility with occasional travel to other locations. Flexibility is required to accommodate high-priority meetings or events, which may include evenings or weekends. The role requires the ability to lift and move AV equipment and props (up to 50 lbs) as necessary for installations or repairs. Must be able to work in a professional, client-facing environment and manage sensitive situations with discretion Strong organizational skills and the ability to manage multiple demo sessions, events, and projects simultaneously What you'll do as the Immersive Experience Technical Support: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. Experiences / Demo Support Provide technical support and assist Envisioning Specialists in demonstrations for customers and executives Perform real-time customer facing exhibit technical support and just-in-time troubleshooting to support Envisioning Specialists in preparation for or during a customer engagement Display Microsoft, Customer, and Partner solutions and technologies as part of a customer demonstration in a support capacity with an Envisioning Specialist Document memorable customer moments through maintaining and using provided professional photography equipment and delivering high quality output of these images Develop and optimize video content, ensuring high quality end product utilized for training, readiness and video libraries Design dynamic scenes for live or recorded broadcasts shown to internal audiences, customers or partners using OBS, Stream Deck, and Microsoft Teams Oversee video production equipment, ensuring hardware and software reliability and world class end product Installation & Integration: Provide technical consulting, task coordination and integration support for planning, installation and preparation of customer facing exhibits and demos Assist in installation and integration of AV equipment, software, and physical props Configure and setup demos ensuring all security and functional requirements are met Coordinate delivery, installation, management

Created: 2025-11-04