Security Systems Specialist-Evening Shift (Hopkins ...

We are seeking a motivated, enthusiastic and customer service-oriented individual for the position of University _Security Systems Specialist_ _(Evening Shift)_ at the Hopkins Bloomberg Center in Washington, DC. This position is for the evening shift (2:30-11:00 PM) Specific Duties and Responsibilities + Monitor and respond to proprietary closed circuit television systems for events or activities that may require a security response. + Provide general assistance and information to University students, faculty, staff and visitors. + Complete tasks as may be necessary for the operation of the Command Center. + Answer telephone and radio calls emergency or non-emergency calls, assess the nature of the call and determine appropriate level of response. + Dispatch the appropriate level of public safety response public per University policy and guidelines. + Coordinate responses of HBC Public Safety, Facilities Management, Student Affairs and transmit pertinent information to University security personnel. + Track locations of public safety personnel and relay pertinent information. + Contact and facilitate law enforcement and/or Fire and EMS response to university incidents. + Keep Public Safety management apprised of emerging and ongoing incidents. + Create and maintain manual and computerized reports, logs, records and data. + Promulgate schedules of events and building access requirements. + Serve as the University switchboard and the liaison for studentu2019s health care and facilities emergency maintenance during non-business hours. + Work flexible shifts and unscheduled overtime on any day of the week, including holidays or weekends to assist with operational and special event assignments. + The omission of specific duties does not preclude the manager from assigning duties that are logically related to the position. _Requirements_ + Must be available to work weekends, holidays and other than regularly scheduled shifts. Knowledge, Skills and Abilities + Proficiency in Microsoft Office Suite is required, must be familiar with each program, and windows computers for troubleshooting computer related issues; and skills to utilize innovative, wireless technology. + Proficient in CCTV systems, video analytics, camera positioning, and knowledge of different surveillance technologies. + Must be familiar with basic software troubleshooting of any camera systems issues. + Must have ability to handle both common and crisis situations calmly and efficiently. + Must possess exceptional written and verbal communication skills and be able to prepare comprehensive reports and logs in neat, legible handwriting. + Must be able to read and understand all operating procedures and instructions. + Must display exceptional customer service and communication skills and the ability to interact with others in a professional and effective manner. + Must have demonstrated ability to handle complex assignments. Minimum Qualifications + High school Diploma/GED required. + Two (2) years related experience working with security systems, including familiarity with communication technology and call-taking techniques. + Additional education may substitute for experience to the extent permitted by the JHU equivalency formula. Preferred Qualifications + Prior law enforcement communications call center, security company communications center, or emergency management agency experience. + Crime analyst or criminal research specialist experience. + Associate of Arts (AA) degree in Criminal Justice, Business, Liberal Arts, Cyber Security or Social Sciences. Classified Title: Security Systems Specialist Job Posting Title (Working Title): Security Systems Specialist-Evening Shift (Hopkins Bloomberg Center) Role/Level/Range: ATO 37.5/02/OD Starting Salary Range: $17.50 - $25.00 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: Monday-Friday 2:30-11:00 PM FLSA Status: Non-Exempt Location: District of Columbia Department name: u200bu200bu200bu200bu200bu200bu200b555 Penn Personnel area: University Administration

Created: 2025-11-04