Front Bar Lead + Marketing Assistant

FACE FOUNDRIÉ STL is seeking a dynamic Front Bar Lead & Marketing Assistant to be the heartbeat of our guest experience and the spark behind our local magic. This hybrid role blends front-of-house leadership-welcoming guests, guiding our team, and ensuring a seamless spa flow-with creative marketing support such as social content, event planning, and community outreach. If you love skincare, thrive in a fast-paced environment, and light up at the thought of connecting with our community online and in person, we'd love to meet you! Key Responsibilities * Guest Experience & Customer Service * Greet guests warmly by name and create a welcoming environment * Ensure a luxury first impression and anticipate client needs * Assist with booking appointments and answering inquiries * Educate guests on memberships, promotions, and programs * Follow up on client satisfaction and encourage rebooking * Handle concerns professionally before escalating * Ensure smooth check-in/check-out * Maintain professionalism in all situations Appointment Management & Scheduling * Coordinate, confirm, and manage service appointments * Handle cancellations/rescheduling promptly * Optimize schedule daily for business needs * Align front bar staff schedules with demand/events/holidays * Make cuts and assign team breaks as needed to support manager * Communicate schedule changes to staff * Fill gaps in appointment book Sales & Performance Goals * Achieve store & individual sales goals (service, retail, memberships) Promote retail products, services, and memberships * Identify growth opportunities for staffing and sales * Follow up on membership retention and feedback Inventory & Merchandising * Monitor retail/professional inventory & supply usage * Receive Orders * Maintain stock levels and alert for replenishment needs Marketing * Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness. * Utilize various marketing channels, including social media, email campaigns, and partnerships, events to promote national and local promotions + brand initiatives * Event Coordination * Plan and execute events to increase brand awareness, client bookings, etc. Participate in in-store and off site events to increase brand awareness Requirements * 1-2 years of hospitality or retail leadership and 1 year of marketing experience or education * Strong multitasking, problem-solving, and coaching skills. * Warm, polished communication and a love for skincare and wellness.

Created: 2025-11-05