Cloud Operations Engineer

Role DetailsLocation: Hybrid - ManilaWork Arrangement: 10am - 6pm US Mountain Time and some weekends About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and lets build the future of customer experience together. The RoleWe are seeking a talented Cloud Operations Engineer to join our team. The Cloud Operations Engineer role is an individual contributor who is responsible for the planning, rollout, maintenance, inter-connectivity and troubleshooting of Crescendos cloud platforms (such as Google Workspace, Slack, Jira, and others).This is a technical role designed to include both collaborative business analysis with associates throughout the company and back end technical work independently of, and in collaboration with, the IT, Security, and Engineering teams.What Youll Do:Effectively communicate complex concepts with vendors, customers, co-workers and management, both verbally and in writing.Engage with business partners to analyze opportunities and implement innovative process and technology solutionsEvaluate, implement, and support reference integration architectures between platform systemsPerform advanced administration and troubleshooting of Crescendo platform systems.Own the change management and configuration/maintenance processes for specific Crescendo network and cloud platforms.Strategize with the global IT manager on new platform/app initiatives, feature rollouts, and potential integrations between platforms.Collaborate with the information security team to ensure that platforms are secure and meet Crescendo standards.Monitor platforms and address availability and security issues as they arise.Assist the information security team in performing regular access audits and performs role & license changes as appropriate within each platform.Maintain documentation in Crescendos Confluence wiki on platform management best practices, admin guides and troubleshooting guides.Train IT and security staff on platform administration best practices and standard proceduresWhat We Expect From You:3-5 years experience in business analysis techniques and business process engineeringSome knowledge/experience with modern scripting languagesGood knowledge administering and configuring enterprise productivity or line of business platformsKnowledge of modern SaaS platforms and cross-platform integrationsSDLC knowledgeKnowledge of and experience applying structured IT change management proceduresStrong business acumen and communication skillsDesirable (not required) technical knowledge: Configuration/Management of SaaS platforms such as Google Workspace, Slack, JiraExperience working with SSO and identity providersExperience administering cloud platforms such as GCP, AWSWhy Crescendo?Were building a new category: Augmented AIWere moving at record-breaking speed: 0 to $100M+ ARR in under a yearWe only win when our customers win—outcomes over hype, every timeYoull be part of a high-performing, purpose-driven team obsessed with speed, creativity, and craftThis is your chance to help define the DNA of Crescendos sales culture. If youre ready to learn fast, build fast, and grow fast—lets pany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

Created: 2025-11-15