ATE - Technician Support Specialist (Remote)

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities. Monitor Teams Channels and/or ticketing queue for incoming assistance requestsDiagnose and provide technical solutions to technicians via telephone and supported equipment related to: calibrations, programming, diagnostics, troubleshooting OE Software, and any other ATE servicesAssist Automotive Field Technicians with Service Information documents for repairsAssist in ordering, organizing, and managing technician tooling, including installing OEM software, troubleshooting issues, and managing how others access the toolsOther duties as requestedHigh School diploma or GED5+ years of automotive background servicing and diagnosing automotive systems2+ years working as an ADAS Calibration Technician, with advanced knowledge in ADAS and electrical services, equipment/tooling, and procedures Strong technological skills, including but not limited to: Outlook, Teams, PowerPoint, Word, etc.Familiarity with industry standards, regulations, and safety protocols related to ADAS technologiesKnowledgeable and skillful in OEM software; willingness to learn and stay updated on industry advancements is essentialMust be able to perform all services offered by ATEExcellent customer service skillsStrong communication skills, both written and verbal, with the ability to communicate clearly and professionally with customers, technicians, and team membersStrong problem-solving capabilitiesBilingual in Spanish a plusMust be able to hear on a telephone at times with others speakingMust be able to work/sit for longs periods of timeThe Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:Medical InsuranceDental InsuranceVision InsuranceGroup Life InsuranceDisability Insurance401k Retirement Plan with matchReferral Bonus (“Cash From Crash”)5 Paid HolidaysWe are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.USD $29.00/Hr.USD $35.00/Hr.

Created: 2025-11-05