Service Quality Manager

Service Quality Manager The Service Quality Manager supports Transdev's contracted services agreement with Nassau County by providing hands on street operation management and supervision with proactive measures, including the issuance of directives to bus operators to keep fixed route bus services running safely and on time in spite of obstacles from traffic events, weather, passenger disruptions and other potential service interruptions. When situations require variation from standard practice, such as detours and schedule adjustments, the SQM makes critical decisions and exercises the full authority of the Company.Delivery of high-quality service to the riding public is the foremost responsibility of the SQM. This position is multi-functional and may rotate in shifts from a desk at the Command Control Center, Check In/Out at the window, assigning buses to operators, driving in the field or boarding buses for real time service management and supervision. The work is often a series of routine and repetitive tasks punctuated with events requiring focus, attention, and problem solving in short intervals based on processing information quickly. Decisions making or information relayed requires clear communications one on one with internal staff, external agencies or with Nassau County bus customers onboard or at a bus stop. Incumbents must enjoy using their knowledge and skill to help others. Transdev is proud to offer: + Competitive compensation $70,000 to $72,000/year Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 8 days + Holidays: 12 days; 9 standard and 3 floating + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Key Responsibilities: TASK One: Monitoring in the field + Route clearance: observe and report road conditions in need of repair or unsafe conditions that may affect bus operators or customers (potholes, construction, obstructions, etc.) + Observe bus operators for compliance with safety procedures, schedule maintenance, fare collection and general public relations + Perform minor repairs on bus interior or mirrors, lights, windshield wipers, etc.) to keep bus on the route + Call for assistance as appropriate to control center using best judgment for solutions + Field customer questions regarding regular service or service interruptions + Work the

Created: 2025-11-15