Reception Supervisor

JOB REQUIREMENTS: Group Health Cooperative of South Central Wisconsin.BETTER TOGETHER 1.0 FTE / 40 hours per week. The Reception TeamSupervisor - Clinic provides leadership, direct supervision and guidancewithin the reception team. They are responsible for maintaining ongoingknowledge of all functions within the reception team, training staff andensuring the reception team is providing quality work and excellentcustomer service. They assist with the day-to-day operations of theClinic in collaboration with the Clinic Manager and also have theresponsibility to help problem solve any patient concerns or issues.Additionally, the Reception Team Supervisor is responsible for providinga wide range of administrative support activities including answeringthe telephone (serving as back up to nurse and practitioner phonelines), directing and checking in of patients and other customersproperly, scheduling appointments, answering general questions,collecting fees, organizing the desk and maintaining paper medicalrecord flow within the scope of both the Unit Clerk and TeamReceptionist roles. GHC-SCW is a quality driven cooperative built oncollaboration, community involvement, innovation, and belonging. Indedication to the health and well-being of our employees, we offer acomprehensive benefits package that includes health and dentalinsurance, along with paid parental leave, short-term disability,long-term disability, and life insurance. Additional benefits include aflexible spending account, employee assistance programs, tuitionreimbursement, pet insurance, eyewear discounts, and more. Check us outby clicking on Many Talents, One Mission The Benefits of Working atGHC-SCW. Job Specific Minimum Qualifications High School graduate orequivalent required. Minimum two (2) to three (3) years of workexperience in a setting that requires customer service skills required.Experience in the GHC-SCW Reception department or a GHC-SCW departmentin a comparable position for a minimum of one (1) year is preferred.Work experience in a Medical Reception setting including UnitClerk/Specialty Scheduler role preferred. Relevant training may besubstituted for work experience. Prior experience in a leadershipcapacity is desirable. Previous experience using the telephone in aservice capacity. Experience with medical terminology preferred.Knowledge of or ability to learn GHC-SCW organization, primary receptionareas, procedures and reception related procedures and practices.Ability to learn and successfully apply primary care, multiple ancillaryand specialty clinic procedures and practices. Excellent organizationalskills. Excellent verbal and... For full info follow application link.Group Health Cooperative is an Equal Opportunity Employer and allqualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, sexual orientation, genderidentity, national origin, veteran status or disability. APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E7EBDDF40FD64828

Created: 2025-11-15