IT Technican

Job Description We are seeking an IT Technician to provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 50u201375 employees and work closely with a small IT team (3u20135 members). Key Responsibilities: Network & Connectivity Support u2022u2003Maintain internal network connectivity u2022u2003Troubleshoot Wi-Fi issues u2022u2003Provide printer and internet support Helpdesk & Customer Service u2022u2003Respond to support tickets and resolve technical issues u2022u2003Deliver excellent customer service through direct interaction with staff u2022u2003Provide onsite support three days per week (Tuesdayu2013Thursday) Password & Account Management u2022u2003Reset passwords and troubleshoot login issues u2022u2003Assist with account access problems Inventory & Hardware Management u2022u2003Track and manage hardware inventory u2022u2003Perform light helpdesk tasks, including basic troubleshooting for: ou2003Windows systems ou2003Mobile devices We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u20032+ years of experience in IT support or helpdesk roles u2022u2003Strong troubleshooting skills for network and hardware issues u2022u2003Excellent communication and customer service abilities u2022u2003Ability to work onsite as scheduled

Created: 2025-11-06