Remediation Deployment Specialist II, Team Lead

Description We are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.Duration of Employment:This position has a three-year duration, with an anticipated end date of Sept 30, 2028. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will conclude at that time.Job OverviewWe are seeking a detail-oriented Field Action Remediation Deployment Specialist to implement remote software and firmware deployments, configure devices in RSS, and perform other remediation activities. Additionally, this role will be responsible for leading the team working at night, which includes mentoring other deployment specialists, answering questions, and supporting customer issues that arise. This role requires deep technical skills, excellent customer service abilities, and meticulous documentation practices in an FDA-regulated environment.Key ResponsabilitiesLead and mentor a team of internal and contract Remediation Deployment SpecialistsAssist with training of new associatesFoster a culture of accountability, innovation, and collaborationComplete field action remediation through remote software/firmware deploymentConfigure devices in RSS and perform other remote remediation activitiesMaintain accurate records and complete service documentation for all ticketsCollaborate with advanced support specialists as neededBuild effective working relationships across functions and locationsDeliver high-quality work while adhering to strict quality standardsCommunicate effectively with customers, building rapport and addressing their needsMaintain reporting tools and metric tracking systems with current dataDevelop and update process documentationIdentify workflow improvements and eliminate non-value-added tasksAssist in developing processes and procedures to support department strategiesHelp draft knowledge articles and job aidsProfessional AttributesAbility to lead with integrity and motivate a team to deliver results that matterSelf-awareness and emotional intelligence in workplace interactionsAdaptability in diverse environmentsSelf-starter with curiosity and initiativeProblem solver comfortable working in a dynamic, fast paced environmentCommitment to broadening skills and supporting organizational capabilitiesAbility to follow procedures in an FDA-regulated environmentRequired QualificationsHigh School Diploma or equivalent experience3-5 years of proven applied experienceComputer Science, Technology, Healthcare-related education or equivalent work experienceProficiency in English (reading, writing, speaking)Deep technical orientation with experience deploying proprietary and standard applicationsExperience with Windows operating systems, Active Directory, and domain securityAnalytical skills for logical troubleshooting of technical problemsAbility to work independently, manage multiple tasks, and prioritize effectivelyProblem solver comfortable working in a dynamic, fast paced environmentDiligent with thorough follow-up capabilitiesGoal and action-oriented mentalityComfortable working remotely between 10pm and 6am local time. Minimal weekend/holiday work when necessary.Preferred Qualifications5-7 years of service experience in troubleshooting and repair of electronic systemsKnowledge of cloud computing, SQL, Windows-Unix/Linux environmentsPrior experience as a team lead or other leadership roleExperience with remote access tools and SQL scriptingExperience working in FDA-regulated environmentsAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.

Created: 2025-11-07