Patient Services Representative

Description: Specialist I, Patient Access EDU-High School Diploma and/or GED JOB SUMMARY Under general supervision, performs all components of patient registration/discharge into the EPIC system. Registration/Discharge includes entering charges for services, data entry, and chart breakdowns. Prepares daily cash deposit. Performs a variety of routine office tasks and maintains logs. Provides customer service, answers telephones, and is a clerical support to nursing and counseling staff. Essential Functions % TIME • Answers telephone inquiries; screens calls; routes calls and takes messages % • Collects co-payment, point-of-service payment, deposits, and other payments, issue receipts and balance cash drawers. % • Works to properly identify patients to increase clean claims and minimize errors associated with misidentification. % • Completes documentation for uninsured patients seeking emergency care, to include CICP and Emergency Medicaid. % • Coordinate bed assignment, transfers, and discharges through various applications and maintain communications with inpatient nursing units and nursing supervisors. % • Verifies and updates patient demographics information and billing insurance information for new and existing patients. % • Calls insurance companies for treatment authorization and benefit information. % • Disseminated direct admit information to other Patient Access personnel for proper screening and insurance verification. % • Maintain quality assurance scores of % or higher in conjunction with department expectations. % Required for All Jobs • Performs other duties as assigned • Complies with all policies and standards Knowledge, Skills and Abilities KSAs • Organization and Attention to detail • Effective communication • Ability to Problem Solve • Ability to prioritize workflow and determine priority • Ability to demonstrate professional work behavior by following Denver Health guidelines/policies • Ability to multi-task and handle a high volume of tasks at one time • Ability to enter data quickly and accurately • Ability to complete daily work by the end of the shift • Ability to work collaboratively with a team • Ability to type wpm. • Knowledge of Microsoft Office Suite. • Familiarity with Epic

Created: 2025-11-07