Member Service Representative Lead

Join our Team as a Member Service Representative Lead!About Us:1st Community Credit Union is a thriving mid-sized financial institution serving 14 counties across Western Wisconsin from three convenient branches. Join us in a workplace that values teamwork, balance, and a strong commitment to the communities we serve.Why 1st Community Credit Union:We are committed to fostering a team-first culture, promoting work/life balance, and delivering top-tier member service.Position: Full Time (40 hours/week) Member Service Representative LeadLocation: Sparta OfficeAs the Member Service Representative Lead, you'll be at the heart of our Sparta Branch Operations. As the lead some of your responsibilities will be:Mentor and support Member Service Representative-provide guidance, coaching, and training.Serve as a go-to resource for addressing complex or escalated member issues with professionalism and care.Handle opening accounts, processing transactions, and recommending credit union products and services in a manner consistent with our policies.Your Skills & Experience:2+ years of banking experience requiredProven sales experienceLeadership or training experience is preferredWe Support Your Well-Being:Health, dental, and vision insuranceVoluntary coverage options for accident, critical illness, and cancer401K plan with matching (up to 5%)Life insurance, long-term disability coverage, paid holidays and educational reimbursement.Generous vacation, personal and sick time payOur Culture & Values: We foster a culture of Community, Communication, Courage, and Collaboration. We strive for continuous development and aim to deliver a standout member experience with every interaction.Why You'll Love Working Here:At 1st Community Credit Union, you'll be part of something much bigger than a job. Supported by a culture rooted in community, collaboration, and purpose, you'll thrive in a workplace that values work/life balance and truly invests in you. Our robust benefits listed above demonstrate that your well-being matters. Most importantly, your day-to-day contributions will make a meaningful impact. Every interaction strengthens our cooperative mission of "People Helping People," and together, we'll serve our members, empower one another, and grow-professionally and personally. If you're looking for a role where your work has meaning, your growth is supported, and your colleagues become your team, you'll find your place here.

Created: 2025-11-07