Parts Counter Associate

Job Description / QualificationsJob SummaryResponsible for assisting equipment customers in supplying the correct parts needed to maintain and repair equipment. Serves to bolster our relationship with customers from a product support standpoint.Major Tasks, Responsibilities and Key Accountabilities•Processes orders, quotes prices, and enters orders into the system and provides other information to the customers.•Pulls orders as required and processes items for outbound shipments.•Ensures cleanliness of parts stockroom and warehouse.• Ensures merchandise displays are stocked and clean.•Performs inventory control functions including, receiving inventory, bin locating, and cycle counts.•Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).Nature and ScopeRefers complex, unusual problems to supervisor.Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.None.Work EnvironmentLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Typically requires overnight travel less than 10% of the time.Education and ExperienceHS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.Preferred QualificationsPreferred Qualifications / Job Specific DetailsPreferred Qualifications•Knowledge of compact construction equipment•Prefer parts sales experience•Prefer heavy customer service experience•Prefer mechanical aptitude•Prefer advanced computer literacy•Prefer proficient multitasker•Prefer excellent customer service•Prefer strong problem solving skillsIf you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

Created: 2025-11-07