Customer Support Specialist

Customer Support Specialist Location: Roselle, Illinois Salary: $40,000 - $43,000 per year Type: Permanent | Full-timeWe are looking for an energetic and service-focused Customer Support Specialist to join a growing team in Roselle, IL. This is an excellent opportunity for someone who genuinely enjoys helping others, takes pride in delivering exceptional service, and is seeking a company that values a healthy work-life balance and a supportive team culture.About the Role As a Customer Support Specialist, you will play a key role in ensuring every customer receives a professional, efficient, and friendly experience. You will respond to customer queries, provide accurate information about products and services, and resolve any issues promptly to maintain a high standard of satisfaction. This position offers real opportunities for career development and salary progression as part of a rapidly expanding operation.Key ResponsibilitiesHandle customer inquiries via phone and email in a timely, courteous mannerProvide accurate information about company products and servicesInvestigate and resolve customer issues effectivelyMaintain accurate records of customer interactions and dataCollaborate with colleagues across teams to enhance overall service quality Candidate Requirements 1-2 years of experience in customer service or a related support roleStrong written and verbal communication skillsA positive, problem-solving mindset with a focus on customer satisfactionTeam-oriented, proactive, and adaptable approachWillingness to travel occasionally within the for trade eventsExperience in technical support is beneficial but not required What’s on Offer Competitive salary of $40,000-$43,000 with regular performance reviewsAnnual performance-based bonusSupportive and inclusive workplace culture401(k) plan with a 3% company matchEmployee discounts on company productsGenuine career progression opportunities within a growing business If you are motivated by great customer service and want to be part of a company that rewards hard work and initiative, we would like to hear from you.

Created: 2025-11-07