Customer Service Representative (Full Time - Onsite)

Benefits: 401(k) Bonus based on performance Company parties Competitive salary Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Dental insurance Free food & snacks Vision insurance Company Overview: Eureka Ergonomic is a leader in designing and manufacturing premium ergonomic office, gaming, and home furniture. We are dedicated to innovation, quality, and creating industry-leading products that enhance comfort and productivity. Our team thrives in a collaborative, fast-paced environment where creativity, curiosity, and adaptability drive success. We embrace challenges, foster continuous self-improvement, and encourage bold, forward-thinking ideas to push the boundaries of excellence. Job Description: Eureka Ergonomic is seeking a Customer Service Representative to join our growing team. As a key point of contact for our customers, you will handle inquiries via phone and email, process requests, resolve complaints, and ensure a seamless customer experience. This role requires a friendly and composed communicator who is highly organized, tech-savvy, and thrives in a dynamic environment. If you're passionate about delivering outstanding service and solving problems with care and efficiency, we want to hear from you! Responsibilities Manage a high volume of inbound calls and emails with professionalism and empathy Identify customer needs, provide timely solutions, and escalate issues as necessary Utilize prepared scripts and company resources to maintain service consistency Build rapport and maintain positive relationships through active listening and clear communication Accurately document all customer interactions in CRM systems Meet individual and team performance goals Participate in ongoing training sessions to stay updated on product knowledge and service protocols Provide light technical support and complete data entry tasks as needed Qualifications High school diploma or GED required Previous experience in customer service or a similar role preferred Experience with Amazon, Shopify, and E-Commerce Support Strong computer skills and familiarity with CRM platforms (Zendesk experience is a plus) Excellent verbal and written communication skills Ability to remain calm, organized, and solutions-focused under pressure Strong multitasking and time management skills Knowledge of Google Docs, Excel, and other standard office tools Work Schedule Monday - Friday, 8:30 AM - 5:00 PM Compensation Pay Rate: $18 - $23 per hour (Based on experience) Benefits Medical, Dental, and Vision 401(k) retirement plan Paid Time Off (PTO) and Sick Leave Employee Discount Program Personality Fit Proactive and collaborative communicator with a passion for creating positive customer experiences Detail-oriented and organized, with a focus on clear, accurate, and helpful communication Adaptable, curious, and calm under pressure, with a desire to learn and solve problems creatively Strong team player with a humble attitude, positive mindset, and willingness to grow with the company

Created: 2025-11-07