Quality Technician I

Under general supervision, the Quality Systems Technician manages quality activities by performing the following duties personally or through others to satisfy the customer and drive continuous improvement.Participates in Cross Functional team meetings to identify root causes and implement corrective action of quality issues.Utilizes various measurements and tests equipment to perform capability studies; documents process performance as required.Develops and maintains work-in-process and finished goods quality audits. Ensures audits reflect most up to date customer issues.Recommends improvements to processes, products, and documentation to drive improvement and satisfy the customer.Monitors manufacturing process to ensure compliance with established work instructions, process audits, and quality checklists on a regular basis.Develops and makes visual displays depicting good and bad parts, e.g. acceptable and unacceptable metal.Quarantines and oversees disposition of non-compliant material and devises methods to assess cost and responsibility.Works with suppliers to help resolve non-compliant material issues and make recommendations for improvement and provides feedback as necessary.Manages documents related to production inspections, calibration and capability as defined in quality plans.Provides training to production workers on audits, inspections, and calibrations as required.Understands supplier and customer testing and quality plans as required.Understands of Engineering Change Orders and Temporary Deviation processes.Inspect parts for conformance before shipping, remediate defects when possible and help identify root cause and corrective actions when parts are found to be outside of standard.SUPERVISORY RESPONSIBILITIESMentor and lead co-workers in Quality Systems Department and in productionPHYSICAL DEMANDS / WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.Frequent use of eye, hand, and finger coordination enabling the use of office machinery.Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.Work in air-conditioned office environment and unclimatized plant environmentTRAVEL REQUIREMENTSAbility to travel occasionally domestically.Occasional: activity exists less than 1/3 of the time.Frequent: activity exists 1/3 and 2/3 of the time.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.In-depth knowledge of PGT manufacturing processes and productsAbility to work independently with limited guidance from supervisorFamiliar with the use of standard measurement and test equipmentAbility to read and interpret prints and complex proceduresExcellent record keeping and documentation skillsWorking knowledge of word processing, spreadsheets and presentation softwareEDUCATION and/or EXPERIENCEA.A. degree preferredLANGUAGE/ COMMUNICATIONSKILLSStrong written and verbal communication skillsCan communicate well with customers, suppliers, workforce and managementMATHEMATICAL SKILLSTrigonometry, geometry, addition, subtraction, multiplication, division, averaging, percentages, and common algebraREASONING ABILITYAble to coordinate multiple projects and areas of responsibility through priority settingStrongproblem solvingskillsAbility to document a plan and delegate responsibility to drive correctiveaction/resultsCERTIFICATES, LICENSES, REGISTRATIONSQuality Technician Certification desiredOur benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.Three comprehensive Medical plan optionsPrescriptionDentalVisionCompany Paid Life InsuranceVoluntary Life InsuranceSupplemental Hospital Indemnity, Critical Illness, and Accident InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilityPaid time off (PTO) and paid Holidays401k retirement plan with company matchEmployee Assistance ProgramTeladocLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramTuition ReimbursementYearly Wellness ClinicMITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

Created: 2025-11-07