Senior Dining Room Manager

Newly remodeled Napa Rose, the Fine Dining crown jewel of Disneyland Resortu2019s culinary landscape, stands as a testament to extraordinary hospitality. Recognized as a Forbes 4-Star restaurant and home to an Award-Winning Wine List and Bar Program, Napa Rose is more than just an Upscale Dining destination u2013 itu2019s a benchmark of sophistication, craftsmanship, and unforgettable guest experiences. As we prepare to celebrate our 25th anniversary in 2026, we are seeking a visionary leader who thrives on excellence, innovation, and the pursuit of greatness. The Senior Dining Room Manager is an advanced leadership position that is responsible for stage management of our talented Cast in a Fine Dining restaurant as well as mentoring fellow Dining Room Managers. In this role, you will ensure efficient and safe operations, drive an immersive Guest experience, increase Cast engagement and safeguard our brand. This role strives to deliver world-class Guest service standards; recognizes/coaches Cast behaviors; and manages the business through Key Business Drivers while maintaining strong connection to the rich history and heritage of our Disney Hotels. Responsibilities: u2022 Provide a world-class fine dining experience to our guest by focusing on Disney Service Standard to maintain the Restaurantu2019s Forbes rating u2022 Demonstrate commitment to excellence and working in the operation daily, which includes interacting with guests and cast members and resolving any issues u2022 Maintain a positive attitude and strong cast focus to inspire, engage, coach and develop a diverse and talented team u2022 Recognize cast members and hold them accountable for delivering excellence with the Five Keys in safety, courtesy, inclusion, show and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success u2022 Exceed guest expectations that yield results and positive guest feedback to help achieve/maintain a Forbes 5-star rating u2022 Strong advocate for change, inclusion, innovation and continuous improvement u2022 Serve as a functional / subject matter expert of the operation u2022 Participate in departmental meetings and communicate relevant information to cast members u2022 Participate and provide operational perspective in project planning and LOB departmental meetings u2022 Make balanced day-to-day operational decisions that benefit guests, cast members and the demands of the business u2022 Manage daily staffing levels and anticipate shift coverage needs based on demand. Drive and deliver daily results u2022 Support local projects and monitor any potential impacts to the guest and cast experience u2022 Serve as a change agent, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast u2022 Help develop and drive change to enhance overall revenue goals of the operation Basic Qualifications: u2022 Extensive wine expertise u2022 Extensive expertise in Forbes 5-star standards u2022 Certification in Wine Education or equivalent experience u2022 Leadership experience engineering a high-end bar menu focused on craft cocktails u2022 Can articulate current trends in fine dining space u2022 Extensively understands fine dining cooking terms and techniques u2022 6 years leadership/managerial experience u2022 Demonstrated strong verbal and written communication skills, including conflict resolution, problem-solving and decision-making u2022 Understand how to read a P&L to drive greater revenue u2022 Ability to work in a fast-paced environment u2022 Recognized as a positive leadership role model u2022 Proven ability to lead effectively in a team environment, hold self and others accountable, as well as the ability to deal effectively with conflict with strong partnering and networking skills u2022 Ability to effectively work independently as well as with teams u2022 Demonstrated operational guest service experience and guest service skills u2022 Demonstrated strong organization, multi-tasking and time management skills with attention to detail u2022 Proficient in Microsoft Office products and adaptable to new technology u2022 Ability to actively coach Cast Members to correct behavior across lines of business. u2022 Proficient in basic computer functions necessary to operate in a Windows environment and adaptable to new technology u2022 Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.). Strong planning and organizational skills in relation to the Key Business Indicators u2022 Ability to be flexible with work schedule, including weekends, variable shifts and holidays u2022 Understands scope beyond immediate area u2013 will partner with other hotel departments including Signature Dining, Banquets, Housekeeping, Front Desk, Bell & Valet, Spa, Engineering, Stores, etc. u2022 Highly motivated and results-oriented u2022 Analyze, problem solve, and make appropriate decisions that realize effective results u2022 Able to Influence and Motivate Peers u2022 Collaborates and integrates through effective communication u2022 Change agent u2013 able to implement operational vision Preferred Qualifications: u2022 Experience managing a Forbes-rated fine dining restaurant u2022 Prior experience at a Michelin starred restaurant preferred u2022 Union experience u2022 Bilingual Skills u2022 6-9 Years of experience in a leadership role within Food & Beverage with responsibilities for: o Driving Revenue o Effective labor Management o High level Guest Service o Team Development o Business acumen, driving and delivering results, collaboration and integration, entrepreneurial mindset/ownership, heritage/legacy/brand knowledge and versatility Preferred Education: Court of Master Sommelieru2019s Introductory Level or higher The hiring range for this position is $77,000-95,100. The base pay actually offered will take into account internal equity and also may vary depending on the candidateu2019s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job ID: 10122566 Location: Anaheim,California Job Posting Company: Disneyland ResortThe Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Created: 2025-11-07