Customer Service Representative

Job Summary The purpose of this position is to perform customer service and administrative support by providing information to the external and internal customers and processing and tracking submitted applications for the Town of Bluffton (Town) . Essential Job Functions Provides a high-quality service to Town employees and customers Answer s questions and assist s customers in person, electronically, and by phone regarding submission of various applications to the Growth Management Department ; p rovide s information related to all applications including but not limited to submittal requirements, review/inspection schedules, fees, process, and other relevant information. Review s applications for compliance with minimum submittal requirements ; enters data into the application software system ; and review s completed applications for accuracy prior to release. Verif ies contractor licensing for issuance of building permits. Verif ies documentation required for inspection as received ; ensure s proper attachment in EnerGov software. Scans application materials into EnerGov software including historical records for archiving purposes . Reviews and attaches document files to corresponding permits. Processes fee payments; reconcile s daily receipts ; and maintain s accurate records for accounting purposes. Processes all Town miscellaneous fee payments including fees for special events permits, rental of recreational facililtiles; election filings etc. Distributes facility rental keys to public as needed. Performs emergency and disaster-related duties as assigned. Maintain s files and plan sets to be forwarded to County assessor . Receives, sorts, processes , and distributes incoming and outgoing mail and packages. Provide s D epartment administrative back-up for the preparation and distribution of agendas, minutes , and packets for Boards and Commissions. Establishes and maintain effective working relationships with the supervisors, the general public , Town employees, Town authorities, contractors, developers, architects and other related professionals. Att

Created: 2025-11-07