Customer Svc Rep, Sr

We Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much moreGrowth opportunities performing essential work to support America's food distribution systemSafe and inclusive working environment, including culture of rewards, recognition, and respectPosition Summary:Responsible for assisting all customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a more complex nature and deal with a variety of concrete variables in situations where standardization exists. Answers questions and solves customer service / sales issues based on extensive customer service / sales and company specific knowledge. May train new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.Position Responsibilities:Provides customer service to the buyers in each of the OPCOs.Places orders with vendorsChecks for correct updated pricing, any bid prices or any special promo pricing.Verifies pricing, item descriptions, PO numbers, and pick-up locations after order confirmations are received from the vendorsCommunicates product release numbers to inbound logistics managers.Provides coverage for area managers.Schedules UPS shipments as neededCreating new account in systems.Reviewing order confirmations.Updating order guides.Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orderswhen necessary.Performs other related duties as assignedMust have open work availability some weekends required

Created: 2025-11-07