IS Field Specialist | PAM Health Corporate

The Information Services Field Specialist will be responsible to provide onsite technical assistance across all hospitals and corporate office locations within the PAM Health organization supporting all IS related functions. This role will also perform internal support for employees across the PAM Health organization. Candidates should have a strong mix of technical and customer service skills, and be passionate about technology and helping people. This position will require a minimum of 75% travel as needed, up to 90%. This is an exempt position. Job Responsibilities:Installs, configures and troubleshoots Windows operating systemsInstalls, configures and troubleshoots Network equipment and network connectivity softwareAssists Network Engineer and Helpdesk in debugged network issues as requiredResolves all issues in a timely manner, ensuring customer satisfaction with each interactionKeeps customer and IS team informed of issues and provides status updates in ticket tracking systemEscalates issues as necessary to other individuals or groups within the IS organization as appropriate.Image capturing for computer deploymentsProvides Tier II-III support to Helpdesk and corporate office when onsiteProvides after hours support through on-call availability, with flexibility to work on varied shiftsMust be comfortable with reimbursmentsComputer KnowledgeMust be comfortable lifting up to 50lbsSecondary Responsibilities at Home Office:Handle Tier 2 service desk escalations through tickets or phoneUnder supervisor’s guidance and management, performs project management tasks/activities in compiling documentation, analyzing workflows, and coordinating activities associated with any project Follow up on outstanding requests and ensure timely resolutionProvide support and mentorship to IS Help Desk TechniciansAssist with answering service desk calls supporting employees across the organizationTroubleshoot and resolve IS related problems, and escalate as necessaryTroubleshoot and diagnose network issuesCustomer ServiceMaintains the highest level of customer service via courtesy, compassion and positive communicationPromotes the Mission and Vision of PAM Health within the work environment and the communityRespects dignity and confidentiality by adherence to all applicable policies and proceduresHealth and Safety Works in a manner that promotes safety; wears clothing appropriate to the performance of the jobParticipates in OSHA required trainingFollows universal precautions as appropriate for position; complies with employee health requirements for continued employmentReports unsafe practices to managementKnows own role in case of an emergencyEducation and Training: Desired: Bachelor’s degree or equivalent of education and experiencePreferred: Bachelor's degree in Computer Science, A+, Sec+ or MSP certification, and HIPPA certificationExperience: 3 years+ experience working in a Windows environmentKnowledge, Skills, and Abilities: Experience working with Windows (7/8/10)Current active directory maintenance knowledge PC hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android)Client PC connectivity - Ethernet, TCP/IP and VPNPrior experience maintaining and troubleshooting servers and network issuesAbility to communicate technical information, both verbal and written, to a wide range of end-usersPAM HEALTH (PAM)based in Enola, Pennsylvania, provides specialty healthcare services through more than 80 locations, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program. We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online atwww.PAMHealth.comfor a comprehensive look at how we're able to positively impact our local communities.PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.

Created: 2025-11-10