Plumbing Service Manager

Abacus Plumbing Air Conditioning & Electricalis currently seeking a Plumbing Service Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Plumbing Service Managers are tasked with managing daily field operations, employee training, retention, recruiting, safety, vendor meeting and ensuring the technicians are providing outstanding service to our customers.The Plumbing Service Manager (PSM) role will support a group of field service plumbers (approximately 12 technicians). This is a uniformed position and the manager will be expected to spend 60% of their time in the field, and 40% in the office. The PSM will be responsible for the sales and quality control of their group. The PSM will also be responsible for granting time off requests but prior to granting such requests will consult with the other PSM and the Plumbing Ops Managers to ensure minimum staffing levels are maintained.What’s In It For Me?Market Value CompensationAnnualized Bonus PlanRobust PTO PlanHealth, Vision and Dental plans for you and your family to choose from401K Retirement Plan with company match up to 30%Life Insurance, Short-Term and Long-Term DisabilitySpecial Program Options: FSA, EAP, Legal Services and Identity TheftContinuous Training for your Professional DevelopmentWorking in a dynamic, collaborative, and fun environmentCoached and supported career growthWhat Will I Do?Drive department sales through ongoing product and sales training for field techniciansMonitor technician performance metrics including average ticket, closing rate, and truck revenue; provide coaching and support as neededConduct regular team meetings to address challenges, share updates, and foster a culture of excellenceReview work orders for efficiency, material usage, and accuracy; manage inventory and purchases from suppliersCollaborate with dispatch to optimize daily job assignments based on technician capabilitiesMonitor and reduce callbacks through root-cause analysis and targeted trainingHandle escalated customer concerns with a commitment to 100% satisfactionSupport recruiting, onboarding, and retention efforts in partnership with HRAssist with technician scheduling, timesheet approvals, and bonus/spiff calculationsPromote team morale through engagement initiatives and support disciplinary actions in coordination with management and HRDo I Have What It Takes?Lead and develop plumbing teams to achieve high standards of productivity, quality, and customer satisfactionApply in-depth knowledge of plumbing and process systems in both residential and commercial settingsBuild business opportunities in both private and public sectors through strategic planning and relationship developmentOversee training initiatives, sales coaching, and performance tracking to drive department growthManage multiple priorities, set goals, and meet deadlines in a fast-paced environmentMaintain a strong understanding of plumbing design and material costs for accurate estimating and budgetingUtilize dispatch and field service software; experience with ServiceTitan, UKG, Intact, and Asset Panda is a plusDemonstrate intermediate proficiency in Microsoft Word and ExcelHold a valid Texas Plumbing License and a high school diploma (Bachelor’s degree preferred)Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The companyencourages allqualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

Created: 2025-11-15