Dispatcher

Why Coolray TN?Come join a company that puts people first. Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge and channel our team members’ intelligence and ingenuity and provide them with a sense of purpose & achievement! If you're ready to chase your dreams, apply today and our recruiting team will help you through the process.As a Dispatcher, you will dispatch work orders to field technicians accourding to priority and location. You will schedule and monitor the technicians' schedules daily. You will contact customers to confirm appointments, contact technicians to confirm arrival times, and coordinate with other departments. This position is full time and requires working a varied schedule and rotating weekends.What's In It For Me?Base hourly rate $21-24/hourAccrued PTO and 8 Paid Holidays401k with company matchup to 30% of your contributionProfessional developmentopportunities and continuous on-the-job trainingCompany-wide Community Service Opportunities and Community EngagementPositive Work EnvironmentFull Suite of Benefitsincluding but not limited to:Health insurance-4 plan options, majority of premiums company-paidDental and vision insurance with minimal cost to employeesHSA and FSA plansCompany-paid Life Insuranceand AD&DPolicySupplemental life insurance plans offeredCompany-paid Employee Assistance ProgramShort and long term disability insuranceLegal Insurance PlansCritical Illness and accident InsurancePet Insurance PlansIdentity Theft Protection ProgramDo I Have What It Takes?1+ years of dispatching experience, preferably in HVAC, Plumbing, or a related industryVaried schedule with rotating weekends requiredHours range between 7am-7pmHigh School Diploma or GED preferredBasic computer proficiency, particularly with Microsoft applicationsExperience with Service Titan is a plusWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.What Will I Do?1+ years of dispatching experience, preferably in HVAC, Plumbing, or a related industrySchedule and monitor daily technician scheduleDispatch work orders to field technicians according to priority and locationReceive and record completed work orders from the field techniciansContact customers to confirm next-day appointmentsMaintain accurate technician databaseCoordinate parts scheduling Coordinate warranty installations with other divisionsAnswer general questions regarding rebates, system operations, warranties, etc. from customersMust be able to work evenings and weekends

Created: 2025-11-10