Newcomb and Company

We are a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy-efficient heating and air conditioning services, automation and controls, industrial piping, new construction design and installation, and maintenance and replacement services.Newcomb and CompanyTo perform collection efforts, for all offices and divisions, by reviewing invoices for accuracy. Assuring that documentation is properly received by customer, and to obtain timely payment. Primary Duties and Responsibilities:Demonstrate the ability to work independently and manage responsibilities with minimal supervision. Ensuring tasks are completed accurately and efficiently.Maintain a 60% reduction in beginning-of-month to end-of-month carryover balanceGenerate and mail/email copies of all past due invoices to all customers with a balance over 30-daysPlace daily phone calls/emails to customers with AR balances to maintain weekly contact updates on every open invoiceObtain payment via credit card over-the-phone to resolve AR balancesNegotiate payment on overdue accounts, when neededAddress ongoing customer complaints concerning billing or services rendered with designated departmentsResearch and resolve invoicing issues preventing paymentMeet with billing team to review and resolve remaining invoicing issues preventing payment when preliminary investigation does not resolve issues Research and resolve unapplied/unallocated payments that will resolve AR balancesCreate and maintain monthly AR worksheetCreate and distribute bi-monthly AR Overview reportCreate and distribute monthly Transworld bad debt reportCreate and distribute monthly statements to all customers who have requested this option Create and distribute targeted AR reports to Commercial Service General ManagerCommunicate monthly list of Bad Debt accounts to AP representative and Commercial Service General ManagerSubmit weekly updated sheet to the Commercial Service General ManagerAdd, manage, and maintain accounts in Transworld collections system to include Phase I and Phase II escalationManage COINS “account holds” to preventing customers from obtaining services with unpaid AR balancesManage and maintain COINS “ongoing collections” notes to communicate Bad Debt status to office personnel Answering phone calls for service customers2+ years of experience in collections, accounts receivable, or related financial roles.Strong knowledge of collections processes and best practices. Proficiency in using collection software and CRM systems.Advanced Excel skills for reporting and data analysis.Excellent negotiation and conflict resolution skills. Strong verbal and written communication skills. Ability to analyze account data.Familiarity with FDCPA (Fair Debt Collection Practices Act) and other compliance regulations. As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.#newcomb#LI-EL1#LI-Onsite

Created: 2025-11-10