Experience Ambassador - San Francisco, CA

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post.Full-Time in , San Francisco, CA - , $25.00 - $26.00 / hrAbout SentralSentral is a network of communities redefining the way people live. Sentralâs mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning ,development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.Position Overview and ResponsibilitiesAt Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residentsâ inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.This is an in-person position located on-site of the property.What Youâll Do:Uphold Sentralâs standards, best practices, policies and procedures, and value of excellence in customer serviceEstablish rapport with residents and guests so they always feel lovedServe as the first point of contact between guests and the organizationPrioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.Greet residents by their name and with a smile to make guests feel welcomed and valuedProvide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experienceResolve disputes promptly with the goal of achieving customer satisfactionIncrease company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residentsAnswer, record, and process all calls, messages, requests, questions, or concernsRun daily reports, identify any special requests, and check reports for accuracyProtect the property and its residents by monitoring who comes in and out of the premisesProactively identify potential issues and take the appropriate action to resolve them, informing management when necessaryConstantly increase residentsâ benefits through active marketing and partnership with the neighboring businessesIncrease resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contactRemain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directionsManage building access for guests, residents, and authorized vendors using key system technologyMaintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcomeFollow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to managerFully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crewsDevelop and maintain positive working relationships among building staffStore luggage and politely handle early check-in, late checkout, and any other requests when necessaryAssess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completionHave full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulationsAssist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residentsWork on special projects as deemed necessary by managementPerform other related duties and assignments as needed and assigned

Created: 2025-11-10