Administrative Office Clerk

Customer Service Representative/General Office Staff The Customer Service Representative/General Office Staff is responsible for ensuring customer satisfaction through accurate order entry and efficient resolution of sales order and freight-related issues. This role requires excellent communication skills, computer proficiency, and a team-oriented approach. This is a temp-hire position, working fully onsite in Rochester, NY. Responsibilities: + Generate and accurately enter sales orders into our ERP system (Epicor). + Answer and direct phone calls, addressing customer inquiries and complaints appropriately. + Communicate with production and plant management regarding expedited orders and delivery timelines. + Verify customer orders against standard and contractual pricing. + Provide pricing and delivery information for standard products. + Perform general office duties as needed. Qualifications: + High School Diploma required. + Minimum of three years of office experience utilizing business computer skills. + Working knowledge of Epicor ERP system is essential. + Proven experience in customer service. + Excellent communication and interpersonal skills. + Must be a team player with a strong work ethic. Additional Information: + This is a full-time position. + Competitive benefits package offered. + Excellent growth potential for the right candidate. + On-site attendance is mandatory. This is not a remote position. Apply today to learn more about this position As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly u00ae . Youu2019re looking to keep your career moving onward and upward, and weu2019re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, weu2019re obsessed with where it can take you. To us, itu2019s about more than simply accepting your next job opportunity. Itu2019s the fuel that powers every next step of your life. Itu2019s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifeu2014just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellyu2019s Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Created: 2025-11-10