Assistant Group Housing Manager

Additional Information Job Number 25179339 Job Category Sales & Marketing Location JW Marriott Phoenix Desert Ridge Resort & Spa, 5350 East Marriott Drive, Phoenix, Arizona, United States, 85054VIEW ON MAP (Marriott Phoenix Desert Ridge Resort & Spa, 5350 East Marriott Drive, Phoenix, Arizona, United States, 85054) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $25.02 - $31.73 per hour Bonus Eligible: Y JOB SUMMARY Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations. Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory will be checked for availability and any discrepancies will be communicated to the client at the time of rooming list entry. CANDIDATE PROFILE Education and Experience Required: u2022 High school diploma or GED; 5 years experience in the sales and marketing, guest services, front desk, or related professional area. OR u2022 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing, guest services, front desk, or related professional area. Preferred: u2022 Knowledge of property operations. CORE WORK ACTIVITIES Managing Group Housing Operations u2022 Manages the operational preparation for all group bookings, including guest deposits, room blocks, rooming list, cutoff dates, waitlist, overflow accommodations, rooming requests, contact relationships and ticketing needs. u2022 Checks for accuracy on all booking sheets, contracts to verify that they are in accordance with operational guidelines (e.g., inventory, availability, rate structure, and operating procedures, such as deadlines for deposits, rooming list). u2022 Maintains organized, accurate files on each group account and monitors of the course of action for each account daily. u2022 Provides various reports and communications to Sales, Convention Services, Director of Call Center, Travel Industry Sales, Front Office and Accounting. u2022 Acts as primary Rooms Division contact in advance planning meeting, communicating all pertinent information to the Rooms Division, Revenue Management, and Accounting. u2022 Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory for availability and any discrepancies will be communicated to the client at the time of rooming list entry. u2022 Attends Pre-Convention Meetings, Bill Reviews and site visits for assigned groups. u2022 Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations. Providing Exceptional Customer Service to all Guests and Customers u2022 Executes exemplary customer service to drive customer satisfaction and loyalty by understanding customeru2019s needs and recommending appropriate features and services that best meet their needs. u2022 Supports the companyu2019s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. u2022 Services customers in order to grow share of the account. Additional Sales and Marketing Responsibilities u2022 Utilizes intranet for resources and information. u2022 Attends and completes all appropriate training courses as designated to learn Sales Business Processes and use of various systems. u2022 Performs other duties, as assigned, to meet business needs. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2025-11-15