Member Service Representative (Teller)- Full-Time

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members.At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either.What sets us apart:Generous PTO - Enjoy great paid time off benefits to support work-life balance!Affordable Healthcare - Prospera covers 91% of medical premiums, ensuring quality care at a low cost!High 401(k) Matching - Dollar-for-dollar matching up to 5% of contributions to build your retirement savings!Complete Disability Coverage - Fully paid short and long-term disability coverage for financial protection!Purpose:The Member Service Representative (MSR) is one of our most critical member experience touchpoints; they are the face of the organization and first contact for members. MSRs provide superior service and an awesome experience to all members, offering a full range of products and services through meaningful conversations.We currently have an opportunity as a Full-Time Member Service Rep (Teller) at our Neenah Location (934 S Green Bay Rd, Neenah, WI 54956):Starting Pay: Minimum of $17.00Position type: Full-TimeWork schedule:Monday - Friday: 8:15 AM - 5:15 PMSaturday: Once a month 8:45 AM - 12:15 PMAdditional Compensation:Bilingual Differential: Additional $1.50 per hour for bilingual skillsWeekend Differential: Additional $1.00 per hour for hours worked on weekends, stackable with bilingual differentialAs a member of our dynamic team, you will be responsible for:Providing professional, friendly and personalized member service during each interaction.Act as the face of the organization and one of the first points of contact for our membersAccurately processing a variety of financial transactions (deposits, withdrawals, advances, loan payments, etc.).Creating conversations with members to help identify their needsProviding information and education about various products and servicesMaking appropriate referrals, suggestions and referrals to other team members who specialize in different areas such as loans, investments, mortgages, etc.What could make YOU a great candidate for this opportunity?High School Diploma or GED requiredA passion for helping people and being part of an awesome teamExcellent verbal communication skillsStrong attention to detailCustomer Service experienceAbility to hear, assimilate and solve problems quickly, using a member service approachIf you are looking for a great opportunity to join a growing team, let's talk!Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere.Life is short. Work somewhere awesome!Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Created: 2025-11-11