Work Management Specialist (Level I or II)

Responsibilities Provides quality customer service and support to Distribution, Customer Experience & ServicesEnsures work is scheduled and executed timelyEfficiently uses available tools or systems to effectively communicate reliability details to external customers - Ping meters during storms.Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekendsTakes ownership of customer issues and problems until resolved, requesting assistance as needed.Facilitates communication between internal and external customersReports job status details to appropriate personnel as needed - communicating daily with C&M and Designers to ensure customer's needs are met.Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience & ServicesAssist with preliminary research and root cause analysis for customer issuesCollaborates with other work groups to ensure desired customer experienceProfessional and courteous in all contactsInitiates facility/security requests (broken printers, lights, cameras, etc)Assists with maintenance of IBEW 1393 contract complianceCreates and maintains joint use notifications with other utilitiesAppropriately dispatches daily work to field performersMaintains office record retention filesMaintains confidential Company/Employee information in a professional and discreet manner Orders office suppliesEnsures outgoing mail is in appropriate location, sorts incoming mail and delivers packages dailyAssists Managers with meeting minutes, action items, office logistics while performing other Work Management dutiesUpdates local bulletin boards with required reference materialsCost ManagementApplies correct general ledger accounting in all work-related applications and functions within area of responsibility. Accurately processes vendor invoices via CAPS; includes setting up vendor/W9 in Business Automation Platform and ensure accounting and vendor financial is correct.Assist in reconciling work order materials, labor, and equipment to represent actual field construction.Assist in resolving errors and prepares for close-out of construction work orders in work management system,Developing skill sets to report units of property to asset accounting accuratelyEnsures timesheet is accurately recorded in time management system in accordance with payroll guidelines. Screens Field Performer's timesheets to ensure accuracy and notifies C&M Supervision of any discrepancies.Creates reconciliation of credit cards and creation of expense reports for reimbursable items not purchased on company credit card and ensures proper GL accounting is appliedCreates appropriate work order to complete follow-up workProcesses Invoices and Customer BillingAssist with managing Office Supply needs/including potter suppliesReliabilityPrepares for and provides emergency restoration support as neededSupports the Delivery Operations reliability programs or processes using appropriate work management applicationsEE Engagement/SafetySupports Human Performance safety culture through active participation in safety meetingsFollows ergonomics and office safety guidelinesSupports corporate initiativesDemonstrates a commitment to continuous learning and developmentAdministers special projects across work groups as needed (Employee Survey, United Way, Diversity and Inclusion, Well Power, etc.)"Basic/Required QualificationsWork Management Specialist IHigh School/GED degreeWork Management Specialist IIHigh School/GED degreeOne year of relevant industry experienceDesired QualificationsDemonstrates excellent customer skillsExhibits flexibility and dependability during normal work schedule and emergency storm restorationCollaborates effectively in a team environmentDemonstrates knowledge of Microsoft Office softwarePossesses effective written and verbal communication and interpersonal skillsOne to three years of providing customer service supportEffectively manages stressful situationsWorking ConditionsHybrid Classification - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to their assigned Duke Energy facility. ​Required: 3 days per week in office at the Shelbyville, IN Operations Center.Special RequirementsReliable internet when working remotely#LI-DNPTravel Requirements5-15%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNo

Created: 2025-11-11