Superhuman Specialist - Beauty & Wellness Tech

Role DetailsLocation: Tegucigalpa or San Pedro Sula, HondurasWork Arrangement: HybridType of Support: Omnichannel (Emails, SMS, and Phone Support)Contract Duration: Temporary (5 Months)Training Schedule: To be determinedWork Schedule: To be determined, working hours are from 7 AM to 9 PM (Two consecutive days off)Expected Start Date: November 27, 2025About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and lets build the future of customer experience together. The RoleOur customers are the core of our business, and were looking for temporary Customer Support Experts who will provide high-quality, expert support throughout our busy tax and onboarding season. This is a critical, high-volume period, and our primary goal is to ensure our customers feel confident and cared this role, youll become a specialist in key product areas, focusing on new customer onboarding and tax season questions. You will be the voice of the brand, providing one-of-a-kind support and building strong, long-lasting relationships with our customers through live phone calls, email, and text conversations. Your contribution is limitless and not confined to this job description. What Youll Do:Deliver best-in-class, personalized support, with a strong emphasis on quality and accuracy to meet our high standards for customer satisfactionProvide expert support primarily via live phone calls, text messages, and emails. This is a voice-centric roleSpecialize in seasonal, high-volume topics, becoming an expert in new customer onboarding and tax season inquiries to guide members through these critical business tasksWork with customers to understand their goals and address their challenges through effective, empathetic, and clear communicationAdhere to the partner performance standards and KPIs, focusing on quality and customer satisfactionProactively identify and escalate critical customer issues and emerging trendsWhat We Expect From You:Excellent English written and verbal communication skills. Must be able to communicate complex topics clearly and empathetically1+ year of experience in a customer-facing role (SaaS preferred)Demonstrated experience and high comfort with live phone support. This is a primary function of the role and not just a written-communication positionA strong attention to detail and a commitment to quality, especially when guiding customers through sensitive tasks like tax setup or a new user's first experienceA proven record of driving customer satisfaction and meeting or exceeding performance standardsA strong team player and a self-starter who thrives in a fast-paced, high-volume environmentWhat Youll Get In Return:Hybrid working arrangementsCompetitive base salaryComprehensive benefits package including medical, dental, and vision optionsAccess to free posture-based fitness workouts from home Training and professional development opportunitiesCompany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

Created: 2025-11-13