Senior Rooms Operations Manager - Front Office

Additional Information Job Number 25175376 Job Category Rooms & Guest Services Operations Location The Westin Seattle, 1900 5th Ave, Seattle, Washington, United States, 98101VIEW ON MAP (Westin Seattle, 1900 5th Ave, Seattle, Washington, United States, 98101) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $91,000 - $127,000 annually Bonus Eligible: Y JOB SUMMARY Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team u2022 Verifies that goals are being translated to the team as they relate to guest tracking and productivity. u2022 Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff. u2022 Leads specific team while assisting with meeting or exceeding property goals. u2022 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. u2022 Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths. u2022 Sets clear expectations, with the General Manager, for the team. u2022 Verifies that the team has the capabilities to meet expectations. u2022 Leads by example demonstrating self-confidence, energy and enthusiasm. u2022 Assists employees in understanding guestsu2019 ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) u2022 Follows property specific second effort and recovery plan. u2022 Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. u2022 Takes proactive approaches when dealing with employee concerns. u2022 Extends professionalism and courtesy to employees at all times. u2022 Communicates/updates all goals and results with employees. u2022 Meets semiannually with staff on a one-to-one basis. u2022 Schedules the team against guest and hours/occupied room goals. u2022 Monitors compliance with standards and procedures. u2022 Performs hourly job functions as needed. Providing Exceptional Customer Service u2022 Provides excellent customer service by being readily available/approachable for all guests. u2022 Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. u2022 Takes proactive approaches when dealing with guest concerns. u2022 Extends professionalism and courtesy to guests at all times. u2022 Responds timely to customer service department request. u2022 Verifies all team members meet or exceed all hospitality requirements. Managing Profitability u2022 Performs required annual Quality audit with General Manager (GM) & Regional Director (RD). u2022 Verifies that a viable key control program is in place. u2022 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Conducting Human Resources Activities u2022 Interviews and assists in making hiring decisions. u2022 Promotes both Guarantee of Fair Treatment and Open Door policies. u2022 Verifies that orientations for new team members are thorough and completed in a timely fashion. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here ( to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only : Employees will accrue paid sick leave, 0.04359 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brandu2019s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200bteam, and become the best version of you.

Created: 2025-11-13