Medical Call Center Rep

This position is in Burbank CA Job Title: Phone Agent Hours: Monday through Friday, 8:00 AM-5:30 PM Address: (100% On-Site Position) Burbank, CA Job Duties: u2022 Receives incoming calls through phone queues involving multiple issues from Members and Health Plans. u2022 Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation. u2022 Anticipates our customers/calleru2019s needs: Understanding the wants and needs of customers, listening for cues and identifying how to respond and determining what level of intervention they may need. u2022 Utilizes standardized processes, tools, also resolves routine or complex issues relating to services provided by a provider within the medical group. This can include eligibility, referral status, process designated referrals, and provider availability and members claim related issues. u2022 Maintain patient confidentiality so that HIPAA compliance is always observed. u2022 Process memberu2019s demographic updates. u2022 Ability to work independently in the resolution of telephonic issues. u2022 Handles designated assignments and prioritize work to maintain workflow. u2022 Performs fax functions as needed. u2022 Ensures written and verbal communication with all levels of management, staff, vendors, and property management or accurate and with good grammar. u2022 Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment, and patience. Must Have: u2022 Minimum two (2) years of customer service and public relations experience in a medical setting. u2022 High School Diploma or equivalent is required. u2022 Ability to deal responsibly with matters of a confidential nature. u2022 Ability to multi-task and meet deadlines in a high stress environment. u2022 Must have excellent communication skills, both verbal and written. u2022 Ability to read, write and understand the English language. u2022 Pleasant telephone manner as well as telephone etiquette Job Type & Location This is a Contract to Hire position based out of Los Angeles, CA. Pay and Benefits The pay range for this position is $21.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Los Angeles,CA. Application Deadline This position is anticipated to close on Nov 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-11-13