Personal lines Customer Service Representative

Benefits: 401(k) matching Health insurance Paid time off Training & development Competitive salary Opportunity for advancement About this Agency:Local family-owned agency that is family-oriented with great benefits and many long-term employees. The agency offers staff the ability to expand their knowledge with continuing education opportunities. OUR VALUES: What guides how we treat each other and our customers? We need quality, service, integrity, teamwork, respect, innovation, accountability, and FUN! Job Description: The Customer Service Representative at Breeden Insurance Services is responsible for assisting customers with questions, claims and existing policies; Works with the Account Managers to handle customer service for new and existing clients. Benefits/Perks Extremely Competitive Pay: Willing to negotiate! Flex schedule Remote work Health Insurance is 100% paid 401K Employee Match options Dental and Vision 9 Paid Holidays PTO starting at 22 days Professional Development Job Stability in a growing industry Responsibilities Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Qualifications Active NC Property and Casualty Insurance License. Excellent interpersonal and creative problem-solving skills. Demonstrate strong customer focus and an excellent phone manner. Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

Created: 2025-11-14