WordPress customer support specialist

WordPress Customer Support SpecialistFreshy, a leading NY- and DC-based WordPress web design agency, is looking to hire a remote, full-time customer support specialistRoles and responsibilitiesThe candidate must have deep experience in web-related customer service and be highly motivated to do exceptional work.This primary position is responsible for support desk questions, ongoing client relationship management, maintenance of Freshy client websites, and other troubleshooting and project work as assigned. Freshy is seeking a candidate that will take initiative and will approach customer support requests with a positive attitude, efficiency, and precision in a fast paced environment. Requirements 3+ years web-related customer service experience 3+ years of WordPress experience PHP, CSS, & HTML WooCommerce Advanced jQuery Excellent problem solving skills Excellent communication skills Ready to work in a fast paced environment API Integrations and experience with SSH Protocol (Preferred) Search engine optimization experience (Preferred) Customer support: 3 years (Preferred) Bachelor’s degree (Preferred) DetailsBenefits 401(k) Flexible schedule Paid time off Hardware stipend Salary Based on experience and location Location This is a remote work position with working hours based on Eastern Time Zone (ET)

Created: 2025-11-14