Senior Loan Operations Specialist

Community Bank & Trust West GeorgiaCommunity Bank & Trust West Georgia is a trusted financial institution dedicated to serving individuals, families and businesses across West Georgia and nationwide. Headquartered in LaGrange, GA, we are committed to empowering rural and underserved communities with accessible, personalized banking solutions while maintaining a nationwide reach to meet the diverse needs of our customers.Our mission is to deliver exceptional financial products and services, including personal and business banking, loans, and treasury management, tailored to the unique challenges and opportunities faced by our customers. Whether it's supporting local businesses, fostering financial literacy, or driving community growth, we prioritize building strong, long-term relationships based on trust and collaboration.At Community Bank & Trust, we blend modern technology with a personal touch to ensure seamless, secure and inclusive banking experiences. Our dedication to service, integrity, and innovation makes us a partner in our customers' success, from rural towns to urban centers across the munity Bank & Trust West Georgia: Serving rural communities, empowering underserved markets and making our community nationwide.Position Summary:The Senior Loan Operations Specialist-Team Lead is a supervisory position responsible for daily operations and overall management of the loan operations team, providing guidance and oversight. This position ensures efficient and accurate processing, servicing, and reporting of various loan types, including mortgage, consumer, small commercial, and lines of credit.Job Duties/Responsibilities:Team Leadership and SupervisionLeads, mentors, and supervises loan operations team.Fosters a collaborative environment, promoting continuous improvement and accountability.Monitors staff performance, conducts reviews, sets goals, and provides training and development opportunities.Loan Operations Management:Oversees loan servicing lifecycle, including new loan on boarding, payment processing, payoffs and collateral management.Ensures accurate and timely servicing of the loan portfolio.Develops, reviews, updates, and implements departmental processes and procedures to ensure efficient operations.Ensures adherence to applicable government regulations and policies in servicing loans. Assists with internal and external audit requests and compliance reviews.Process Improvement:Identifies areas for improvement in loan operations processes and implement solutions.Stays abreast with system requirements, updates, and opportunities.Assists with implementing new products and services, including testing and rollout.Customer Service and Communication:Provides high quality customer service to the borrower and assists with inquiriesCommunicates effectively with bank department managers/officers to ensure smooth workflow and positive working relationshipsPartners with subsidiaries to ensure smooth intracompany transaction processing and communicationRequired Skills/Abilities:Strong leadership, team management and interpersonal skillsExcellent communication (written and verbal) and problem-solving skillsIn-depth knowledge of loan processing and servicing functionsStrong critical thinking and attention to detailWork independently to organize and prioritize tasks, manage time to meet deadlines, analyze requests, understand issues and develop appropriate solutions.Understand and apply statutory and regulatory compliance matters as appropriate for your position.Proficiently utilize a computer and the software applicable to this position.Education and Experience:High School diploma or equivalent preferred.Minimum of 5 years in servicing environment with at least 3 years additional experience as a team leader or supervisory capacityDemonstrated excellence in working with peer teams across organizations.Proficiency in using Microsoft Office Suite and banking software programs and platforms.Physical Demands and Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to communicate. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.__________________________________________________________________Note:We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.The pay range for this role is:60,000 - 80,000 USD per year(LaGrange Branch Main)60,000 - 80,000 USD per year(Buckhead, Georgia)PI69e69550294e-30511-38505757

Created: 2025-11-14