Strategic Account Executive - East

Role DetailsLocation: Remote with preference to NYCTravel: As needed to meet with key clients and attend major industry events About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in customer experience and operations—delivering results that scale and support that never sleeps.But Crescendo is more than a platform. Were a team of builders, operators, and problem solvers who believe people are the real differentiator. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us and help define the future of AI-powered customer experience for the worlds most recognizable brands. The RoleCrescendo is seeking a Strategic Account Executive to own and expand relationships with a portfolio of key accounts across diverse industries. Youll be responsible for driving growth within large, complex organizations and helping them harness the transformative power of Crescendos Augmented AI to deliver best-in-class customer experiences.This is a senior, high-impact role for a seasoned sales leader who thrives on building multi-threaded relationships at the C-level, crafting strategic account plans, and driving revenue across sophisticated organizations. Youll partner closely with Crescendos leadership, product experts, and customer success teams to ensure our solutions become a critical driver of our clients success. What Youll Do:Own & Grow Key Accounts: Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendos footprint within these accounts.Strategic Solution Selling: Position Crescendos Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership.Executive Engagement: Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience.Cross-Functional Collaboration: Partner with product, marketing, and delivery teams to ensure Crescendos solutions align with each clients long-term vision and are flawlessly executed post-sale.Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendos push into new lines of business or adjacent markets.Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health.Thought Leadership: Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendos position as the leader in AI-powered CX. What We Expect From You:Proven Sales Experience: 10+ years of experience selling SaaS, CX, AI, or related technology solutions, with a strong record of closing complex, multi-million-dollar deals and driving growth within large organizations.Strategic Account Management: Expertise in building and executing multi-year account strategies, expanding share of wallet, and navigating matrixed organizations at scale.Consultative Selling Skills: Ability to lead high-stakes, strategic discussions with C-level stakeholders and translate client priorities into Crescendo solutions.Relationship Builder: Exceptional executive presence and interpersonal skills; adept at creating trust and credibility across large, complex buying committees.Growth Mindset: Self-starter comfortable operating in a fast-moving, high-growth environment where agility and creativity are dustry Insight: Deep understanding of customer experience trends and the competitive technology landscape across multiple sectors. Why Crescendo?Were creating a new category: Augmented AI. Where human brilliance and advanced tech amplify each other.Hypergrowth in motion. From $0 to $100M+ ARR in under a year—and scaling beyond.Customer wins are the only wins that matter. Were building outcomes that last, not hype cycles.Our culture is built for leaders who thrive in the fast lane. Collaboration meets velocity, creativity meets execution.Your leadership here defines the future. Help set the standard for how Augmented AI transforms CX worldwide.If youre a seasoned sales leader ready to help top accounts reimagine customer experience and drive the next era of AI-powered growth, lets pany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

Created: 2025-11-17