Director, Quality Engineering & Business Systems ...

What you can expect! Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to anauthentic experience!The Director of Quality Engineering & Business Systems Analysis oversees the overall quality and engineering operations of the company. This person drives the “Testing Center of Excellence” for the enterprise to enable improved IT solution quality, accelerate delivery, and increase testing collaboration. The incumbent is responsible for Test Automation, Test Data Management, and Test Environment Management of all applications managed by IT internal team and third-party vendors. This role is also responsible to provide strategic leadership to Business System Analyst functions and process improvement initiatives to embed the quality into the software products at early stages of development.Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.PerksIEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.Competitive salaryHybrid scheduleState of the art fitness center on-siteMedical Insurance with Dental and VisionLife, short-term, and long-term disability optionsCareer advancement opportunities and professional developmentWellness programs that promote a healthy work-life balanceFlexible Spending Account - Health Care/ChildcareCalPERS retirement457(b) option with a contribution matchPaid life insurance for employeesPet care insuranceOversee QE/BSA functions, collaborating across departments and vendors; contribute to strategic planning, and ensure a collaborative and business-minded team culture while serving as liaison to ensure business needs are met.Lead test delivery and governance, coordinate Business Systems Analysis and Testing teams, and publish standards/ methodologies for planning and executing tests across multiple groups (QA/UAT/BUA).Evaluate and report on the quality program, develop and enforce QA standards, methodologies, and best practices for testing and continuous improvement.Create and mature quality assurance strategies and initiatives; introduce industry best practices and templates to enhance test maturity and accelerate quality.Drive automation across functional/nonfunctional test areas, apply automation frameworks to key IEHP applications, and maintain regression suites and documentation. Manage vendor relationships and contracts, monitor vendor partner networks critical to success, and analyze vendor impact on current and future products/services.Introduce and manage training, performance standards, coaching, and development programs for team growth and performance accountability.Assess and communicate system-related risks, impacts, and mitigations; contribute insights into planning and issue resolution.Coordinate stakeholder communication, finance, and budget management activities, including organizational change assessments and support for enterprise business functions.Promote service improvement and continuous innovation using best practices and process data to guide QA enhancements.Lead testing and integration efforts for technical systems and ensure smooth end-to-end data flows for appropriate levels of testing.Support team initiatives and contribute to enterprise efforts as needed with flexibility and team spirit. Hire, train, and manage support staff, while monitoring and evaluating outcomes. Conduct performance reviews of each Team Member within IEHP guidelines.Perform any other duties as required to ensure Health Plan operations and department business needs are successful.Education & Requirements A minimum of ten (10) years of Information systems and Quality Assurance experience requiredProven leadership experience, mentoring, and developing a Quality Assurance team at a leadership levelExperience planning and executing end to end testing of integrated systems including validation of the integration layerExperience writing and executing basic SQL query commandsExperience working with SDLC and Agile/Scrum methodologiesExperience in performing different types of Testing: Black box, GUI, Integration, Regression, Backend, System, End-to-End and User Acceptance TestingExperience in vendor managementDemonstrated leader in the coordination of cross-functional teams and champion of consistency and task completionDemonstrated success in achieving new business development goalsMaster's degree in Computer Science, Information Management or similar technical field from an accredited institution requiredKey QualificationsKnowledge of:IT Strategy planning, IT Methodologies/QA Processes, and Automation technologiesUnderstanding of Automation Tools/ Technologies and FrameworksPrior Business system Analysis experienceUnderstanding of EDI X12/HL7Requirement gathering and Business System AnalysisStrong understanding of:Healthcare issues, information systems, management issues, and current trendsConceptualizing business strategies while implementing information systems and technology strategic directionQuality assurance processes and procedures, and the ability to devise methods to enforce quality standardsAll aspects of the health care industryExtensive experience in clinical workflows, IT systems and integrations, federal regulations, and state and federal programsStrong planning, organization, critical thinking, decision-making and communication (verbal and written) skillsStrong interpersonal skillsBudget management skillsProven skills in budget preparation fiscal managementGroup presentation, leadership, team building, analytical and organizational skillsRobust analytical skills for both existing processes and identifying areas of opportunityExcellent decision-making, problem-solving, team and time management skillsProven skills in the development, implementation and execution of strategic plans, the integration of complex projects into existing systems and structures, and the ability to identify future opportunitiesRecruit, motivate and manage IT staff membersProven ability to:Be a leader with a hands-on approach in a complex fast-paced business environmentPresent issues and challenges in senior management forumsWork with a team of professionals from various disciplinesLead through times of change, disruption, and growthExpress action-oriented and creative approaches to IT system issues and problemsListen effectively, respond to sensitive inquiries or complaints, cope with an ambiguous or changing environmentEffectively prioritize and execute tasks in a high-pressure environmentCreate quality standards, tools, and methodologiesStart your journey towards a thriving future with IEHP and apply TODAY!This position is on a hybrid work schedule. (Mon & Fri - remote, Tues - Thurs onsite in Rancho Cucamonga, CA.)USD $193,003.20 - USD $265,387.20 /Yr.

Created: 2026-03-07