Systems Engineer I - Operations Support

About UsDaifuku is the nation’s leading independent, U.S.‐based provider of intelligent material handling systems. With hundreds of engineers in‐house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leading‐edge conveyor and sortation systems, voice and light‐directed order fulfillment equipment, controls and software, robotics, mezzanines, and structures.If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions, we want to hear from you.Position SummaryThe System Operations team provides our clientswith IT and first-level troubleshootingexpertise for project Go-Live, ramp up, and stabilization. It consists of well-rounded employees who can accurately assess and facilitate solutions for onsite issues.Troubleshoots first level issues onsite and facilitates solutions for second and third level issues. Finds applicable data, through SQL queries/software applications/server logs, to solve and/or support solutions/customer issues. Collaborate with customers to enable the successful operation of our automated solutions in their facilities Assistsin writing site-specific documentation, such as failover processes, startup scripts, or change request ideas. Support the System Validation Team, Software Implementation, and the System Integration Team during commissioning and UAT whenever the opportunity arises. Other duties as assigned Some travel may be required(up to 10%) High school graduate with 3 years’ experience working in IT related fieldUnderstanding and/or experience with SQL, DB structuringNetworking tools and SSH client experience is a plusAssociatedegree or equivalent experience in Computer Science/Engineering or Information Systems, Operations Management, Industrial Engineering, Logistics & Supply Chain, Data & Analytics, or similar degree preferredWrite, read, edit databasequeriesand tabulate large sets of dataFind trends or variances in tabulated data to troubleshoot issuesAbility to troubleshoot computer issues via RDP session, understanding VM architectureAbility to understand warehouse operational processes and overall material flowCustomer service mindset allowing communicate with internal & external customers & vendors at their sites and onlineReasoning, analytical and critical-thinking problem-solving skillsSelf-motivated, proactive mindset to solve problems and issues before they occurKnowledge of MS Office suite and Windows operating systemsTeam-oriented & collaborativeStrong verbal and written communication skillsKnowledge of WMS/WCS systems preferredExposure to automation technology including conveyors, sorters, shuttles, or robotics is a plus

Created: 2025-11-17