Fulfillment Department Supervisor

What You Will Do u2022 Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service. u2022 Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately. u2022 Monitor and achieve operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance. u2022 Resolve escalated customer issues and operational challenges quickly and effectively. u2022 Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance. u2022 Participate in picking, staging, and fulfilling activities as needed. u2022 Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements. u2022 Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met. u2022 Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified). Minimum Qualifications u2022 High School diploma or GED and 3-5 Years of retail, operations, or fulfillment experience u2022 1-2 Years Strong leadership and team development skills, with experience coaching and training associates. u2022 1-2 Years Excellent problem-solving and decision-making abilities. u2022 1-2 Years Strong communication and interpersonal skills with a customer-first mindset. u2022 1-2 Years Ability to manage multiple priorities in a fast-paced, high-volume environment. u2022 Operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.) u2022 Ability to walk and stand continuously throughout all areas of a store 15k+ steps daily. u2022 Basic skills to use technology such as smartphone and other general computer equipment. u2022 Ability to look, listen and to communicate verbally with others. u2022 Forklift Certification Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role. Preferred Work Experience u2022 1-2 Years Working knowledge of fulfillment systems, inventory processes, and safety compliance standards. _Loweu2019s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._ Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

Created: 2025-11-17