Customer Service Operations Associate

The Customer Service Operations Associate (CSOA) u2013 Filing Manager is a key member of the Account Services Department within CT Corporationu2019s Business Licensing (BL) Team. This role is responsible for preparing and submitting applications necessary to obtain, amend, renew, or close licenses and registrations for our diverse client base, ensuring accuracy, timeliness, and compliance across various industries. What Weu2019re Looking For: Weu2019re seeking a detail-oriented, tech-savvy individual with a strong sense of initiative and a passion for helping clients succeed. If you enjoy managing multiple tasks, working cross-functionally, and thrive in a fast-paced environmentu2014this role is for you Key Responsibilities: + Prepare and file standard, advanced, and specialized license applications and renewals across a range of clients and industries. + Submit between 50u2013100 filings per week, depending on complexity. + Collaborate closely with Customer Success Associateu2013Account Managers (CSA) to ensure timely fulfillment of all filing orders and resolve any barriers to licensure. + Report changes in filing procedures to the BL onboarding and/or research teams to keep internal databases current. + Communicate effectively with government agencies and internal teams to facilitate successful filings. + Maintain accuracy and confidentiality when working with sensitive client data. Qualifications: + 1u20132 years of experience in data entry, licensing, or a related administrative role preferred. + Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Adobe PDF. + Strong organizational and time management skills with exceptional attention to detail. + Comfortable working in a fast-paced, deadline-driven environment. + Excellent communication and interpersonal skills, with a customer-first mindset. + Ability to work both independently and as part of a collaborative team. + Demonstrated discretion and professionalism when handling confidential information. _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $45,100 - $61,700EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Created: 2025-11-17