Customer Service Manager - Warehouse

About the role We are looking for a motivated and experienced Customer Service Manager to manage a high-performing team onsite at our clientu2019s facility in Medley, FL. This role is essential to driving operational excellence, ensuring client satisfaction, and managing service levels, and driving continuous improvement in our operations. In this role, you will: u2022Lead and manage the warehouse customer service team to ensure timely and accurate responses to customer inquiries. u2022Develop and implement customer service policies and procedures tailored to warehouse operations. u2022Monitor performance metrics and KPIs to ensure service excellence. u2022Collaborate with cross-functional teams to resolve customer issues efficiently. u2022Manage escalations and complex customer concerns with professionalism and urgency. u2022Train, coach, and mentor team members to foster a high-performance culture. u2022Analyze customer feedback and operational data to identify trends and opportunities for improvement. u2022Ensure compliance with company standards and regulatory requirements. Location: This is a full-time onsite role based at a client office in Medley, FL. What you must have to be considered: u2022Proven experience in customer service management in a warehouse or logistics setting, u2022Strong leadership and team management skills. u2022Excellent communication and interpersonal abilities. u2022Proficiency in Microsoft Office and logistics/customer service software. This will help you stand out: u2022Bacheloru2019s degree in business, logistics, or a related field. u2022Familiarity with food safety standards and temperature-controlled transport regulations u2022Proficiency in warehouse management systems (WMS) and Salesforce We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. If you have transferable skills, a passion for problem solving, and a drive to improve processes, we would love to hear from you. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: u2022Medical/Dental/Vision/Life Insurance u2022Paid holidays plus Paid Time Off u2022401(k) plan and contributions u2022Long-term/Short-term Disability u2022Paid Parental Leave u2022Employee Stock Purchase Plan Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Created: 2025-11-17