Patient Account Collection Specialist - R-622615_0-7347

This job was posted by : For moreinformation, please see: people's lives and love what you do Cochlear is the mostrecognized brand in hearing health care.Recipient Account Collections SpecialistAbout the roleCochlear is helping people hear, and be heard, all over the world. Comebe a part of our amazing mission and join the number one mosttrustworthy company in the healthcare industry as recognized by Newsweekin its 2024 rankings of the World's Most Trustworthy Companies If youknow Recipient Account Collections, this is a fantastic opportunity tojoin the Reimbursement & Insurance Services team at the global leader inimplantable hearing devicesPlease note: This role offers a hybrid or remote work environmentdependent on place of residence.The position follows a hybrid work model for Colorado-based employees(in-office three days per week in Lone Tree, CO). Candidates residingoutside of Colorado may work fully remotely.The Recipient Account Specialist is responsible for providingexceptional service to all customers (internal/external) by acting witha sense of urgency to perform collection follow-up with patients(referred to as recipients) regarding open accounts receivable and/ordelinquent accounts while demonstrating a high degree of knowledge,integrity, and empathy in all aspects of team performance andoperations.Primary responsibilities involve interacting with patients to pursueaccount resolution, explaining, and reviewing account activity withpatients, extending payment options, and collecting payments. TheRecipient Account Specialist performs comprehensive reviews andfollow-up activities that facilitate cash collections.The key purpose of the Recipient Account Specialist is to pursuereimbursement of services rendered and achieve accounts receivableresolution. This team works through open accounts receivables (currentand delinquent accounts) by actively taking patient phone calls or usingweb-based communication options. This position must effectively assistpatients with sensitive and confidential issues, while supporting ourobligation to collect. Representatives must be able to independentlyhandle multiple tasks, including offline responsibilities in afast-paced environment.Key Responsibilities- Responsible for review and resolution of the outstanding balances on patient accounts assigned.- Actively work on all open patient balances from reimbursement or self-pay accounts to pursue payment and ensure accounts have been appropriately deemed patient responsibility.- Perform various collection actions including contacting patients by phone and via email, processing patient payments and payment plans, generating and sending out invoices and statements as necessary.- Ensure collection conversations are in accordance with Cochlear's policy and procedures and in compliance with all federal and state guidelines.- Place and release credit holds on accounts as patient balances/unreturned processors are resolved, and flag accounts for 3rd party collections as needed.- Review and recommend write off/adjustments of balances with management approval as appropriate.- Initiate/process financial hardship approvals and perform approved adjustments to patient accounts- Participate in the Recipient phone queue and SFHC case queue.- Update patient demographics as necessary to include personal and insurance information on file.- Demonstrate ability to maintain composure when faced with difficult conversations that can be unpleasant.- Demonstrate ability to remain compassionate when communicating with patients.- And other duties as assigned.Key RequirementsTo add value to Cochlear in this role you'll be ble to meet anddemonstrate the following knowledge, skills and abilities in yourapplication and at interview:- 5+ Years of Patient Medical Billing/Collections Work Experience- Working knowledge of the medical collections process and basic A/R principles and 3rd party collections practices- Familiarity with Revenue Cycle Management as well as medical terminology, claims processing guidelines, and federal insurance regulations- Familiarity with Commercial Health Insurance Plans, Medicare, Medicaid, and full understanding of Explanations of Benefits- Proficient in Microsoft Office (Teams, Outlook, Excel, and Word)- Ability to work in a fast-paced environment and balance/manage multiple, changing priorities.- Follows through on commitments, meets deadlines, takes responsibility for actions, and shows consistence between words and actions.- In role related tasks, identifies and communicates opportunities for improvement.- Proven ability to work collaboratively and positively in a team environment to build strong, professional relationships.- Must possess work rights in the United States to be considered.Total RewardsIn addition to the opportunity to develop your knowledge an

Created: 2025-11-17